Lost access to game servers.

[TheLastElite]

So, I had an issue with my Telus fibre, where I only got about 15mbps D/L (I'm on gigabit) on my wired PC. I called tech support and they sorted it out. I guess it was not on my end. A day later, I noticed I couldn't connect to online game servers for multiple games, but I could browse the internet at full speed.

I hotspotted my PC to my Koodo phone and could connect to everything again. I factory reset my Telus router again but same issue.

[earliest]

Same issue happening to me. Cannot connected to game services.

[TELUS_Support]

@Nighthawk Any insight into this? 

[jlorodio]

On the big square thing on the wall, press that reset button, after that dont do anything it will reconnect on its own. when it does it should work perfectly.

[Nighthawk]

Can you provide any more details on which games, which platform (PC or console). which servers, and any error messages you are seeing? There shouldn't be anything that I can think of off hand that should be blocking access but more details could give an idea what it could be.

Additionally, which Telus gateway are you using? Is your PC/console connected directly to the gateway using ethernet or does it go through another router first?

T3200M	Wifi Hub	Network Access Hub (NAH)

[TheLastElite · Accepted solution]

I called Telus support, and it looks like a factory reset of my ONT was necessary. Now everything is connecting. I didn't realize there was a reset button on the back of the ONT, as it was on the wall.

[jlorodio]

i am having the same issue right now. I already called telus but they dont know how to fix this. Can I just hit that reset button too? if i do press that, do ihave to set anything up or its just gonna reboot by itself??

[jlorodio]

Hi thank you so much for saying how you fixed yours, i jumped the gun and pressed that reset button and it actually worked!!!