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Lost access to game servers.

TheLastElite
Organizer

So, I had an issue with my Telus fibre, where I only got about 15mbps D/L (I'm on gigabit) on my wired PC. I called tech support and they sorted it out. I guess it was not on my end. A day later, I noticed I couldn't connect to online game servers for multiple games, but I could browse the internet at full speed.

 

I hotspotted my PC to my Koodo phone and could connect to everything again. I factory reset my Telus router again but same issue.

3 REPLIES 3

earliest
Neighbour

Same issue happening to me. Cannot connected to game services.

TELUS_Support
Official Support Team
Official Support Team

@Nighthawk Any insight into this? 


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Nighthawk
Community Power User
Community Power User

Can you provide any more details on which games, which platform (PC or console). which servers, and any error messages you are seeing? There shouldn't be anything that I can think of off hand that should be blocking access but more details could give an idea what it could be.

 

Additionally, which Telus gateway are you using? Is your PC/console connected directly to the gateway using ethernet or does it go through another router first?

t3200m2.png

 

wifihub (2).jpg

 

NH20A.png

 

T3200MWifi HubNetwork Access Hub (NAH)

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