Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 1174 Views
  • 2 replies
  • 2 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 10859 Views
  • 61 replies
  • 2 kudos

What should my IPV6 settings be on my Airport Time Capsule?

So apparently the IPV6 protocol is working, as I am looking at our Actiontec t1200 settings. So my question is to have our Airport Time Capsule (model 802.11ac), able to connect to IPV6? So I have the time capsule set up as our main router, so the po...

Been by Neighbour
  • 1621 Views
  • 0 replies
  • 0 kudos

Why can't I program my soundbar with the slim line 2 remote?

I have a Samsung soundbar but it won't sync with my remote. I can turn the TV (samsung) and box off with the telus remote. I have to use the sound bar remote to adjust volume. If I'm unavailable to sync I guess I'll deal with it. I've tried all the c...

Mekano by Neighbour
  • 6656 Views
  • 4 replies
  • 0 kudos

Question about attainable line rates and Internet 100

Greetings,I have recently moved into an apartment in Prince George, B.C. and I currently have Telus Internet 50. When I was first getting the service installed, I had originally ordered Internet 100, however, the technician ran into some issues with ...

Hyperius by Just Moved In
  • 2266 Views
  • 1 replies
  • 0 kudos

New Install - old equipment

I'm a new customer, had my install just a week ago. PVR, one wired and one wireless digital box. Noticed quite quickly that the PVR is *extremely* slow to respond to the remote in comparison to the other boxes and much slower than I recall our inlaws...

PVR Recordings disappearing.

Recordings on my Optik TV are disappearing/ being automatically deleted even though the storage is not even half used. Even shows that were just recently recorded. Anyone know why this is happening or how to stop it?

Resolved! Optik remote app- guide

IWhy is my Telus Tv Optik remote app showing only a few days of future programming? It really cripples the intentions of using the app. I have already deleted and reloaded the app with not better result

105 by Neighbour
  • 3734 Views
  • 4 replies
  • 0 kudos

T2200H Static Routes?

Can anyone confirm that the T2200H is capable of static routes? I have a tech coming next week to replace my modem and although I've spoken with 4 technical support reps, none of them can 100% confirm that the T2200H is not firmware restricted to pre...