Cannot verify server identity - certificate expired

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Tony1000
Connector

TELUS email certificate just expired today. Now can't get email on any mobile device. TELUS asleep again???

IMG_2365.jpg

katbel78
Connector

I get the expired certificate error too that I hope they will renew or update: it's becoming worse everyday!

Yesterday I just complained about the bonus I didn't receive on my bill... : (

TELUS what are you doing?!

Irishgranny
Ambassador

Me too....What does it take to renew a certificate ??   Also...the Service Status link with it's NEW sticker still says this site is retired and directs you to outage update page.  Why not just change the link on the Service Status page ?  One more thing to complain about !

ChrisX
Neighbour

Both my wife and I have received Cannot Verify Server Identity. The identity of "imap.telus.net cannot be verified by Mail. What is this all about?

johmckay
Resident

Change your date some days so that the certificate seems to valid. Then wait for Telus to get their act together.


@katbel78 wrote:

I get the expired certificate error too that I hope they will renew or update: it's becoming worse everyday!

Yesterday I just complained about the bonus I didn't receive on my bill... : (

TELUS what are you doing?!


 

Tony1000
Connector

TELUS has to renew the certificate. If you click on the details (in the screen shot above), it shows you the certificate was issued in 2014 fora 5 year period. Their issuing authority should have reminded them to renew well in advance. Obviously, no one at TELUS is paying attention.

katbel78
Connector

Thanks for the suggestion but when you go back in time you ruin some of  your computer files that rely on a specific date

I just received  an empty email from Telus escalation service to my gmail account @#$! 

They are pathetic !

Tony1000
Connector

Looks like it might be fixed - no longer getting an error message - anyone else confirm?

BB_EE
Resident

Not fixed in North Van, or at least not at our house.

KJM
Resident

Not fixed in the Interior either...TELUS????

Is this going to be fixed soon?

ChrisX
Neighbour

Yes, it self-corrected for us. Still irritating and time consuming though!

grateful1
Friendly Neighbour

Any idea if Telus issued a new certificate? If so can someone post the new info or link if it's on the telus site somewhere?

I'm currently using the expired one as a security certificate exception on Thunderbird since Tuesday when it expired. Is that safe to do so?

Community Power User
Community Power User
Briefly had an expired certificate (1 hour or so) but was replaced with a new one. Haven’t had the error since with live mail.

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ErinW
Friendly Neighbour

I still have an expired certificate. I thought maybe it was something I needed to do, but if everyone has the exact same expiry date of Sept 9/19 then obviously its coming from the TELUS server. 

TELUSCertificateExpiry.jpg

romatt
Friendly Neighbour

Anyone still getting the certificate still expired? I can bypass it to open email but very annoying. 

Community Power User
Community Power User

The expired certificate was corrected quite some time ago. Are you using a secure SSL connection for email? I am and don't get an expired certificate error. 

 

Secure email settings:

 

  1. Incoming server (IMAP): imap.telus.net
    Port: 993
    Use the following type of encrypted connection: SSL/TLS
  2. Incoming server (POP3): pop.telus.net
    Port: 995
    Use the following type of encrypted connection: SSL/TLS
  3. Outgoing server (SMTP): smtp.telus.net
    Port: 465
    Use the following type of encrypted connection: SSL/TLS

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romatt
Friendly Neighbour

Thanks so much. I just changed the port settings and all is good again. The error message is gone.

Sent from Mail for Windows 10

FuzzyLogic
Connector

I have cannot connect to IMAP/SMTP if I use ports 993/465. I use 143/587 and this works fine aside from the certificate error. I am using IMAP and Outlook 2016.

FuzzyLogic
Connector

I managed to get Outlook 2016 to work without the certificate warnings after looking at this:

 

https://www.telus.com/en/bc/support/article/set-up-telus-email-on-your-computer-using-outlook-2016

 

Not sure why I had 143/587 but that's been working for quite some time.

 

The advanced tab settings had SSL or TLS not SSL/TLS and I used SSL and that seems to have fixed the issue.

Community Power User
Community Power User

Port 143 was the old legacy server settings. Telus changed to secure options a couple years ago. Telus appears to have left the old less secure connection method available.


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