Forum Discussion
Cannot verify server identity - certificate expired
TELUS email certificate just expired today. Now can't get email on any mobile device. TELUS asleep again???
I get the expired certificate error too that I hope they will renew or update: it's becoming worse everyday!
Yesterday I just complained about the bonus I didn't receive on my bill... : (
TELUS what are you doing?!
Anyone still getting the certificate still expired? I can bypass it to open email but very annoying.
- Nighthawk
Community Power User
The expired certificate was corrected quite some time ago. Are you using a secure SSL connection for email? I am and don't get an expired certificate error.
Secure email settings:
- Incoming server (IMAP): imap.telus.net
Port: 993
Use the following type of encrypted connection: SSL/TLS - Incoming server (POP3): pop.telus.net
Port: 995
Use the following type of encrypted connection: SSL/TLS - Outgoing server (SMTP): smtp.telus.net
Port: 465
Use the following type of encrypted connection: SSL/TLS
Thanks you - worked like a charm (Thunderbird email)
- FuzzyLogic
I have cannot connect to IMAP/SMTP if I use ports 993/465. I use 143/587 and this works fine aside from the certificate error. I am using IMAP and Outlook 2016.
- FuzzyLogic
I managed to get Outlook 2016 to work without the certificate warnings after looking at this:
https://www.telus.com/en/bc/support/article/set-up-telus-email-on-your-computer-using-outlook-2016
Not sure why I had 143/587 but that's been working for quite some time.
The advanced tab settings had SSL or TLS not SSL/TLS and I used SSL and that seems to have fixed the issue.
- Incoming server (IMAP): imap.telus.net
