a month ago
Im experiencing people stuttering hits not registering when doing tracert it times out and when doing a ping plotter graph this is what comes out I have contacted riot games multiple times and their telling me this is a routing issue I have tried port forwarding i have tried literally everything when using shaw it works perfectly fine but only when i swap back to telus do i have this issue
| TezukaTlipokah (VALORANT Support) Dec 4, 2024, 23:29 UTC Greetings, From Ixaocan comes Tezuka to help you! From what I've seen in the pingplotter image you've sent this seems related to some issues your ISP is currently facing regarding your routing to our servers. Even if other games or apps work fine, keep in mind that each of them has different paths, so the problem could only affect your path to our game. Since there's not much we can do on our end, try contacting your ISP and ask them to look into it. If you need help on how to approach them about the situation, you can request a reroute, and it's a good idea to ask your ISP to assign you a static IP address if possible, and you'll need to ask them to check if you're getting a public IP consistent with all your traffic linked to the Internet, regardless of protocols. Additionally, you can try asking for a level 2 or specialized agent, as they should be able to find the root of the problem more easily. In case your ISP needs all the details about the route we are using, please provide them with our PeeringDB page and suggest they contact us directly. |
4 weeks ago
@Nighthawk would you have any insight into this?
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a week ago
did you change the routing on texas servers i get 62 ping instead of 50 now
a week ago
It's not just Valorant. Poor routing to Halo Infinite and other Azure/Azure PlayFab servers. Primarily, through Telia's transits in Seattle and Cali, leading to longer routes and higher pings to everything West Coast and Texas.
This has been going on for a couple of years now. Out of BC when I was in Vancouver and again in Calgary. Telus claims to be the esports ISP but they only seemed focused on marketing rather than actually ensuring they are true to their ads.
a week ago
i mean for me its only been recently like i have litteral clips of people teleporting and i only have like 49 ping a few weeks ago texas was 49-50 ping now its at 61 idk what is going on
a week ago
telus u gonna do anything or just hope someone else comes in