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Mannguy's avatar
Mannguy
Neighbour
4 years ago
Solved

Poor service

Today why I am leaving Telus , first they so unprofessional. I received a call from Telus selling team and they provided me a mobile plan $10:00 a month. ( call & text only ) no data no extra cost , sounds like great. $10:00 x 3 months should be $30:00 but I I received a statement $237.74 Whoo BIG company , phone customer service end up I paid off the balance. Which I am so unhappy, is fine I am paying to buy a lesson and TRUST Telus , so I am telling myself and everyone I would never and ever go back Telus anymore. Everyone need to careful when Telus selling anything to you , I will rate for telus 0 ( very poor service ) I going to cancel all service from telus
  • Fabylous's avatar
    Fabylous
    4 years ago

    Hi Mannguy  sorry to hear about what happened to your bill.  However, here is a platform with mainly clients.  You can always contact our care team to revisit the bill especially if they made a mistake  on what was offered.    Here is the link to be able to contact them.  https://bit.ly/3URUKxT

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  • polecat's avatar
    polecat
    All-Star
    4 years ago

    Mannguy  You bought the $15 plan for $10  100 local minutes and texting.  No long distance. You have to put extra $ on account for LD. You had to buy a sim if you didn't already one. You should have seen an invoice to see what you bought.  Al ways ask for an email before signing

  • Fabylous's avatar
    Fabylous
    Neighbourhood Alum
    4 years ago

    Hi Mannguy  sorry to hear about what happened to your bill.  However, here is a platform with mainly clients.  You can always contact our care team to revisit the bill especially if they made a mistake  on what was offered.    Here is the link to be able to contact them.  https://bit.ly/3URUKxT

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