Forum Discussion
Darkblood14
12 months agoFriendly Neighbour
valorant poor routing
Im experiencing people stuttering hits not registering when doing tracert it times out and when doing a ping plotter graph this is what comes out I have contacted riot games multiple times and their ...
AndreaneA
10 months agoNeighbour
I am also impacted by this and this seemed to be an issue out west around the same time last year! https://forum.telus.com/t5/Internet-Home-Phone/Valorant-High-Ping-West-Servers/m-p/145370
Samuel45450000
10 months agoFriendly Neighbour
fixed it with Exitlag! Back to 30ms now
[Edit: removed sales or marketing affiliate link.]
- Shaf10 months agoNeighbour
Exitlag is not the answer. The routing issues aren't just isolated to Valorant, Halo or online gaming in general. They affect business and VOIP services too (Slack and Genesys to name a couple).
Why should Telus customers, who are already being gouged by basically a monopoly, have to pay for an additional, third party VPN to fix what Telus should be investigating and fixing in the first place?
Telus is responsible to deliver the proposed marketed quality they sell to its customers by fixing these issues, with whatever Transits they partner with that have poor routing to widely used services. Can't call yourself an eSports ISP if we all have to use Exitlag to get the actual quality of service we expect from Telus to begin with.
- Darkblood1410 months agoFriendly Neighbour
yeah exactly u pay a service u should be expected to get said service
- TELUS_Support10 months ago
Official Support Team
Thanks for reaching out. We understand how frustrating routing issues can be when gaming. Since Riot Games has identified this as a routing issue, we recommend reaching out to our technical support team for further troubleshooting or send us a private message and we can get someone to contact you.