Forum Discussion
Your television cannot support HDCP (H1001)
I turned on my Sony TV today and I received the following flashing warning:
Your television cannot support HDCP video over your high definition connection (H1001)
This has happened a couple of times recently and a reboot of PVR brings it back to "normal". Obviously this solution is only temporary!
- Nothing has changed.
- The TV router connection is still the same CAT connection.
- CAT6 (shielded), in conduit, from the TV wall plate to the router wall plate.
- CAT6 (shielded) from the wall plate to the router
- CAT7 from the wall plate to the TV
- The HDMI cable is the same
- Reboot of the PVR brings things back but I'm getting tired of this!
- PVR (VIP5662W) was replaced earlier this year!
Thoughts/help appreciated!
Rick
25 Replies
I've had MANY issues with Optic TV lately. Last week it was Your television cannot support HDCP (H1001). I've purchased a new HDMI cable to fix this and the H1001 error is still coming back.
Yesterday a recorded baseball game was completely hung and watching it was almost impossible. I finally had to reboot the PVR to watch ANYTHING. (I've rebooted the PVR so many times lately I've stopped counting!)
Today it's Pause is temporarily unavailable. Try again
I've pretty well had it with Telus Optik TV. In the spring I got a "new" PVR. Next I got a "new" wireless remote digital box for the 2nd TV.
Then the billing went nuts for several months and I was charged for 2 PVR boxes!
I've just about had it!
Rick
Now I'm getting Pause is temporarily unavailable This is beginning to look more and more like a Telus hardware problem.
I'll start a new topic on the forum.
Rick
TELUS_SupportOfficial Support Team
Hello Rick81, were you able to contact our tech support team regarding these issues ?
I spent over an hour on the phone with Telus support 5 or 6 days ago. They apparently re-sychronized things. Yesterday I had a scheduled callback and reported that all was still working well.
Today, the HDCP (H1001) error has returned!
Sigh!
I had the same issue. A new cable didn't fix it.
I turned off HDMI-CEC on both the Telus PVR and the TV. This seems to have fixed it.
Unfortunately it's back!
I purchased a high-quality Ultra High Speed HDMI cable and I thought that resolved the problem. However, the problem is back! Today I reset the 4k HDMI port on my Sony Bravia TV. I'll update on the issue in the next 10 days or so UNLESS there's another HDCP failure.
The problem has again returned.
- FuzzyLogic
Community Power User
Have you tried power cycling your TV?
- FuzzyLogic
Do you have a receiver in the mix or is the TV connected directly to the PVR?
My Yamaha receiver has a setting for HDCP that I had to change to prevent issues.
After 2 days with a new Ultra High Speed HDMI cable I have no log-on failures. Fingers crossed that this has fixed the problem.
Thanks again FuzzyLogic for the help.
If the problem returns I'll be back!
Thanks for the quick reply FuzzyLogic.
The cable currently in use is an Ultra High Speed HDMI of "unknown" heritage. My guess is it may not be up to the task. Navigating the world of Ultra HDMI cables is something else! There are 2 metre cables out there from $10 to $100. Is 2.1 certified a real standard?
Given my current problem I think a good brand name might be worth it. Any cable maker suggestions?
- FuzzyLogic
You need at least a HDMI 2.0 cable for 4K viewing. Monoprice, UGreen, Cable Matters or Amazon Basics are a few good options.
More info if you are interested in the various HDMI versions:
Thanks I'll check what's available locally as well.
- FuzzyLogic
I've seen this on my Sony TV as well as my PlayStation. It's a result of the HDCP handshaking between the selected devices failing.
If it fails intermittently the quick fix is usually to power cycle one of the devices (PVR, TV, game console, etc.) and then the handshaking willl be renegotiated. This works for me.
If it happens frequently you may need to replace one or more of your HDMI cables.
Some devices have the ability to pick which version of HDCP is being used in their settings. There can be compability issues if different devices are using different versions of HDCP. Might be worth checking if your TV has the ability to do that.
