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Rick81's avatar
Rick81
Advocate
12 days ago
Solved

Your television cannot support HDCP (H1001)

I turned on my Sony TV today and I received the following flashing warning:

Your television cannot support HDCP video over your high definition connection (H1001)

This has happened a couple of times recently and a reboot of PVR brings it back to "normal". Obviously this solution is only temporary!

  • Nothing has changed.
  • The TV router connection is still the same CAT connection. 
  • CAT6 (shielded), in conduit, from the TV wall plate to the router wall plate.
  • CAT6 (shielded) from the wall plate to the router
  • CAT7 from the wall plate to the TV
  • The HDMI cable is the same
  • Reboot of the PVR brings things back but I'm getting tired of this!
  • PVR (VIP5662W) was replaced earlier this year!

Thoughts/help appreciated!

Rick

  • I've seen this on my Sony TV as well as my PlayStation. It's a result of the HDCP handshaking between the selected devices failing.

    If it fails intermittently the quick fix is usually to power cycle one of the devices (PVR, TV, game console, etc.) and then the handshaking willl be renegotiated. This works for me.

    If it happens frequently you may need to replace one or more of your HDMI cables.

    Some devices have the ability to pick which version of HDCP is being used in their settings. There can be compability issues if different devices are using different versions of HDCP. Might be worth checking if your TV has the ability to do that.

5 Replies

  • After 2 days with a new Ultra High Speed HDMI cable I have no log-on failures. Fingers crossed that this has fixed the problem. 

    Thanks again FuzzyLogic for the help.

    If the problem returns I'll be back!

  • Thanks for the quick reply FuzzyLogic. 

    The cable currently in use is an Ultra High Speed HDMI of "unknown" heritage. My guess is it may not be up to the task. Navigating the world of Ultra HDMI cables is something else! There are 2 metre cables out there from $10 to $100.  Is 2.1 certified a real standard?

    Given my current problem I think a good brand name might be worth it. Any cable maker suggestions?

     

    • FuzzyLogic's avatar
      FuzzyLogic
      Icon for Community Power User rankCommunity Power User

      You need at least a HDMI 2.0 cable for 4K viewing. Monoprice, UGreen, Cable Matters or Amazon Basics are a few good options.

      More info if you are interested in the various HDMI versions:

      HDMI - Wikipedia

      • Rick81's avatar
        Rick81
        Advocate

        Thanks I'll check what's available locally as well.

  • FuzzyLogic's avatar
    FuzzyLogic
    Icon for Community Power User rankCommunity Power User

    I've seen this on my Sony TV as well as my PlayStation. It's a result of the HDCP handshaking between the selected devices failing.

    If it fails intermittently the quick fix is usually to power cycle one of the devices (PVR, TV, game console, etc.) and then the handshaking willl be renegotiated. This works for me.

    If it happens frequently you may need to replace one or more of your HDMI cables.

    Some devices have the ability to pick which version of HDCP is being used in their settings. There can be compability issues if different devices are using different versions of HDCP. Might be worth checking if your TV has the ability to do that.