Forum Discussion
Your television cannot support HDCP (H1001)
I turned on my Sony TV today and I received the following flashing warning: Your television cannot support HDCP video over your high definition connection (H1001) This has happened a couple of time...
Now I'm getting Pause is temporarily unavailable This is beginning to look more and more like a Telus hardware problem.
I'll start a new topic on the forum.
Rick
TELUS_Support
Official Support Team
Official Support TeamHello Rick81, were you able to contact our tech support team regarding these issues ?
I spent over an hour on the phone with Telus support 5 or 6 days ago. They apparently re-sychronized things. Yesterday I had a scheduled callback and reported that all was still working well.
Today, the HDCP (H1001) error has returned!
Sigh!
- FuzzyLogic
Community Power User
Does it persist if you power cycle your TV?
You could also try a different HDMI port on your TV.
Are their any software updates for your TV?
Sometimes I need to power cycle several times. Sometimes a reboot of the PVR is required.
I've tried all ports except the eARC which is controlling the soundbar.
TV was updated within the last 7 days.
I haven't tried the HDMI-CEC suggested by Sabre. Worried about remote issue starting up?
Next callback date is ... Saturday the 26th. 4 days away!
And you wonder why I didn't call last night! Sigh!
Last night I needed to calm down before dealing with Telus tech support. I'll give it a try this evening.
Oh yes and now the PVR has decided that I don't really need to record items I have scheduled to record!
Grrrr!
- TELUS_Support
I know you may have already tried this for other issues but does powercycling the box help?
I spent about 90 minutes on hold and in contact with Telus support. I turned everything on and off innumerable times. Telus "synchronized" the various boxes and we have our fingers crossed. The result - they will check back in 5 days to see if the problem has re-occurred!
Previously, when I restarted the PVR boxes and modem the reboot was always temporary.
More to come!
