TELUS Neighbourhood

giantbrownguy

I’ve had two major power outages in the last month and after both the battery backup for my ONT beeps incessantly. Given this keeps happening, I’m wondering if the equipment needs the battery or can it work without it. I know it’s there for home phon...

giantbrownguy

In the last month, I’ve had two extended power outages, one lasting 6 hours and this past weekend for 9 hours. After the first one, my ONT kept beeping so Telus sent me a replacement battery. After the most recent outage, it started beeping again and...

giantbrownguy

Hi folks, My house was hit with an extended power outage during the BC storms Tuesday night. when my power came back, the ONT battery back up started beeping and the alarm silence isn’t working. I’m assuming this means the actual battery has died. Ca...

giantbrownguy

On the old Optik TV platform, you could set a recording to end later in 15 minute intervals. It’s especially helpful when shows run up against football and other sports. I love SNL but miss out on parts because the show started late. Would be great t...

giantbrownguy

Hi folks, I had the older white wifi hub, but ended up needing to be replaced by Telus due to equipment failure. To my surprise, they replaced it with the even older T3200. Is this normal practice? I was expecting to get the newer WiFi 6E hub. Apprec...

giantbrownguy

Thanks.

giantbrownguy

Thanks Nighthawk. The only issue I can find is it seems there’s no independent power on my ONT, so not sure how to power it if I disconnect the battery. Though I need to take a closer look, that seemed very odd.

giantbrownguy

Yeah, I was just hoping there was a quick fix instead of sitting on a call for umpteen hours.

giantbrownguy

I just resolved mine with TELUS Support. We aren't sure if it was their backend work, or on my end, I changed my email. One of the two resolved it, so I would try changing your email and see if that works. It might be a way to force a reset of your e...

giantbrownguy

Hi folks, I just rejoined Telus Optik and am trying to use the Telus TV+ app on my iPhone and Apple TVs but I keep getting the error ERR_AGL ACN_3545 when I try to login. Has anyone seen this or found a way to resolve it? thanks.

TELUS Neighbourhood

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User Activity

Does the Fibre equipment need the battery backup to work?

Update Telus Agent with tools to support issues with the Telus ONT Battery

Fibre ONT battery back up beeping after power outage

Telus TV+ Allow recordings to go longer

Modem Replacement Through Telus

Re: Does the Fibre equipment need the battery backup to work?

Re: Does the Fibre equipment need the battery backup to work?

Re: Fibre ONT battery back up beeping after power outage

Re: ERR_AGL_ACN_3545 - Login Failed

Telus TV+ error ERR_AGL ACN_3545