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Gerry-
Neighbour
Joined 10 months ago
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Customer Service Complaint
I am a Telus internet customer and was trying to move my cell phones (3) to Telus only to run into an incomprehensible cluster. I was already logged into My Telus and placed the order online only to be asked to log in again during the order, which I did. At that point I realized that what I ordered was not exactly what I wanted (they name everything very similarly) so I went back and started again. In retrospect I realized I did not do the second log in during my order. I received a call from a Telus representative the next day asking for my ID and despite the fact I provided my account number for my existing Telus account and had already provided it for that account. At that point, my frustration level hit 10 and I cancelled the order. Of course, like most companies these days, they do not have a customer service section anymore so I am venting here. Boy do we need more cellular competition in Canada!646Views0likes1Comment