Mobility Services
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myTELUS App displaying incorrect billing info

I opened the mytelus app to pay my internet bill, and the app is showing last month's billing info, not the current bill I have to pay, and the info is cut off. I tried all the suggested fixes. when I click "pay bill" the bill is $0.00. I need to pay...

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Sale scam technique?

Got a call from Telus. Talked to a Philippines female agent by the name Jess of Activation Team. She said Telus has a promotion now. A Mobility plan for 3 countries Canada-USA-Mexico plan with unlimited calling to and from 3 countries, 200 GB data fo...

New Phone/Mobility Plan

I recently switched to Telus for a mobility plan. I signed up over the phone and they shipped my phone November 25th. I received the phone December 3rd. The phone is not activated yet. I noticed they charged me for services starting November 25th. Is...

Plan offered and accepted; Sales won't honour it.

We had offers for plans and devices on all 6 lines (Telus bslusiness account) that were confirmed by phone and email, with us confirming via email to execute the deal officially. I even sent an email to ensure they received it, which they responded t...

JasonR1 by Friendly Neighbour
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  • 3 replies
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Resolved! New EPP line activation waiting time

Hi! On November 28 around 19:30 (MT) I ordered two BYOD plans through EPP portal, both with $60 Unlimited CAN-US 100 5G+ plan (along with $5 PAP discount and 24 months $15 bill credit, so $45 each line for two years). Both lines are opted for eSIM. I...

twomoe by Neighbour
  • 692 Views
  • 8 replies
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Resolved! Text functions not working

Hi, anybody had any luck resolving text issues recently? I am not having luck with calling support and the one time I connected with a representative who seemed like he could help, the call disconnected and I never got the promised callback in case o...

Temple by Neighbour
  • 399 Views
  • 3 replies
  • 0 kudos
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