Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Abysmal reception in Kinglet

I've complained about this twice now about poor reception in Kinglet Edmonton, and now I'll do it for the 3rd time. Not only is the cell service poor, but the internet won't even allow me to stay on a zoom call without dropping the audio and video fe...

Kevin62 by Neighbour
  • 2 replies
  • 0 kudos

I want to disable my voicemail

I have called and spoken to 2 different reps who both times said they had removed it from my account and both times they had not. When I boot up my phone, I get the notification of "new voicemail" and it wants me to set up voicemail, which I don't wa...

Billing issues after account closed

I have closed my mobility services with Telus in January of this year (2024) due to moving to other country. I called the customer service. Was redirected to the billing department. I’ve paid all the outstanding balance and was told everything was ok...

Resolved! Can't email to text Telus

I'm sending emails to phone number [email protected] but it's not coming through (to text). Is this still an option for Telus or do I need to change parameters on the phone to start receiving texts from email? Bell and Rogers email to text wor...

mick4041 by Neighbour
  • 1 replies
  • 0 kudos

Stop getting alerts when travelling to other countires

Hi, I travel between Canada and the US every day for work and am constantly getting messages like “welcome back to Canada!” etc. Hoping for a way to turn off text messages from Telus each time I change countries, without just blocking the number (I s...

DylanH by Neighbour
  • 3 replies
  • 0 kudos