Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Resolved! Doesn't Telus blacklist stolen phones?

I Had my phone stolen from me and when I went and got a new SIM card and told them my phone had been stolen they never blacklisted the IMEI. I basically paid $1200 for some random persons new phone I mean it's not really hard to get past frp these da...

4ndyu53r by Just Moved In
  • 1 replies
  • 0 kudos

Online Trade Ins

Never process a trade in online, even if there is an good trade in bonus credit.The only reason I completed my trade in online was for the bonus credit because duh. I have gotten confirmation that they have already gotten my old device back in Oct. a...

Tkbest by Just Moved In
  • 1 replies
  • 0 kudos

Telus the Criminals

I am absolute sickened by this company and the lack of customer service. I am unable to receive a call-back until JANUARY 5TH. I am trying to lower my plan, as TELUS continues to **** and pillage with fees, while raising the monthly fees to have a ce...

Poor Data Alberta

Hello, I am experiencing severely slow data in Beaumont, AB. This has been going on for at least a week now. I get signal and can use voice, but the data connection is so slow I can’t even perform a speed test. I have travelled a bit to different are...

Trento by Just Moved In
  • 1 replies
  • 0 kudos

Cannot add data topup while travelling

Does anyone know why I can’t add a data topup while travelling? The app and telus online (web service) both syabI should be able to. The app tells me I’m ‘not eligible’ and the web service tells me ‘try again later’.

seh by Neighbour
  • 5 replies
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Telus Loyalty

It amazes me when you contact loyalty department you get someone who doesn't care you are a long time customer. They make you wait long times and at the end they refuse o give you any reasonable deal but will give them to new customers. Then they giv...

jfr by Organizer
  • 2 replies
  • 0 kudos

Is short code # 5803 a legit Telus contact?

The following text was received today from 5803. Seems "phishy".1) Is it legit?2) If so, why the confusing/shortened "" URLs?"TELUS Exclusive: for a limited time, get up to 30% off select accessories.Visit your nearest TELUS store to shop the l...

chumau by Just Moved In
  • 1 replies
  • 0 kudos

Poor or no wireless reception

Hello Telus. we are Koodo and TELUS mobility customers. Recently we have consistently experienced reception problems at Burnaby Metrotown, Downtown Vancouver, and inside most of the Costco shopping centers. Some of our friends who are Fido customers ...

Leo1234 by Just Moved In
  • 7 replies
  • 0 kudos

Contacting Telus

I'm on an EPP plan. Does anyone know a way of contacting Telus other than by phone? I don't have time to wait 2 hours + on hold. There doesn't seem to be any live chat anymore and it refers me to an EPPCare e-mail address. But the e-mail address does...