Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Voicemail greeting: poor audio

Hi. The audio quality of my recorded voicemail greeting, when using Telus, is really poor. It’s fine with another network.This isn’t the device (new iPhone) — seems like Telus is compressing the audio file to 1980s telephony standards.Any hope of an ...

Mada by Just Moved In
  • 267 Views
  • 2 replies
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Resolved! EPP Accounts

I'm eligible for TELUS EPP through my workplace and am considering porting over from Bell. I was wondering, can I add a second line for a friend to my account or does a second line have to be a family member at the same address?

Rancwr by Friendly Neighbour
  • 739 Views
  • 1 replies
  • 0 kudos

Resolved! Easy Roaming in US can't make or receive phone calls

I'm using easy roam for the first time in the US and discovered that I can't make or receive phone calls. If I make a call, it rings once then drops. Receiving a call, as soon as I answer it, the call ends. I've checked every option I have on my phon...

ps2g4 by Just Moved In
  • 1263 Views
  • 6 replies
  • 0 kudos

Real or scam?

I recieved this email ...Hi,As a valued TELUS customer, we’d like to keep you informed of upcoming changes to your mobility account.As mentioned on your latest bill, starting October 17, 2022, customers that choose to make a bill payment with a credi...

Dalistic by Just Moved In
  • 623 Views
  • 2 replies
  • 0 kudos

TELUS Easy Roam

I don't know why Telus refuses to provide me with the Telus Easy Roam service for my postpaid mobility service. Yes, I do have an old plan. Telus tries to tell me that the service is not compatible but that is blatantly false because I once spoke wit...

Resolved! Scam

I received a text from 13659988452 telling me my credit of 204.45 is ready, visit here for more information. Data rates may apply. Telus | Koodo. Is this a scam?