Mobility Services
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Resolved! TELUS Mobility

Why TELUS Mobility is so reluctant to provide me copy of contract whereas I received my contract copy for Home internet and phone instantly . Is it a double stand ? I am trying to switch from Rogers to TELUS and I agreed a bundle offer for both servi...

mumtaz by Just Moved In
  • 656 Views
  • 3 replies
  • 0 kudos

EPP - Sales rep - extra Connection Fee Charge

I just completed a transaction wtih a EPP sales rep, Alirio D. I tried calling back into the line, but noone answers. Not one time did he mention the connection fee charge, until I asked. Then he said he could offer $30 off the $60 fee but he proceed...

Resolved! Promotion offer by phone

Just trying to verify if this phone call I received offering a promotion is legitimate. They also sent me an email from [email protected] seems a bit odd, and I didn’t want to share credit card info until I could verify. Thanks!

MatVL by Just Moved In
  • 391 Views
  • 1 replies
  • 0 kudos

Voicemail messages are not showing up. New to Telus.

I just got a new iphone with Telus.I set up my voicemail as outlined and it seemed to work.BUTI have had people say they left me messages but my messages still say 0 messages.I tested and had my wife phone and leave a message. She did but my account ...

Fulty22 by Just Moved In
  • 469 Views
  • 2 replies
  • 1 kudos

No 5G option on iPhone 13

I've been with Telus since 2017 and I changed to an iPhone 13 a year before the 5G came to Telus. I believe my iPhone has 5G capabilities but when I go to settings, I can only see LTE and 3G. Do I need to change my SIM to get the 5G network?

ditto917 by Just Moved In
  • 406 Views
  • 2 replies
  • 0 kudos

Resolved! 3 Months trying to solve billing issue!

I have spent endless hours on the phone and in chats since December 2023 trying to resolve my billing issue. I was lied to at the store and have been put off and told different stories and excuses since. I'm now being told I will pay over $3,000 over...

UnHappyMe by Just Moved In
  • 616 Views
  • 3 replies
  • 0 kudos

Cell provider leasing land

I’m wondering how I would go about having Telus contact me to discuss leasing land in rural manitoba where there is absolutely no service, and inquire about having a tower put up. I have 65 acres of agricultural land.

Worst service ever

My name is shivamkumar bhojani , in my business line there were 6 people , in july 2023 , one outside party made fraud in my line for $1400 , i reported more than 10 times to telus customer service , they have same replay we escalade your case and no...

Decreasing service quality

I am located in Port Alberni BC. Has there been a change in towers, configuration or service of some type for the area? I have been a Telus mobility user for years and for the past several months I've noticed that my service signal across now 3 diffe...

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