Mobility Services
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Asurion Device Care price up - fix this Telus

So this is why customers don't trust Telcos in this country. Asurion gets to unilaterally raise prices - it's explained that it's not a contract, but when you sign a 2 year device contract with Telus, you expect that the price you sign for (collectiv...

qduffy by Neighbour
  • 269 Views
  • 2 replies
  • 1 kudos

Cancellation of Service Due to Incorrect Billing

I want to know if it’s possible to cancel my service without a cancellation fee or buyout. I’m extremely dissatisfied with my service, not that Telus has cared to answer any of my complaints or questions. Each month I am charged double what I was quo...

Jpanko17 by Neighbour
  • 397 Views
  • 3 replies
  • 1 kudos

Resolved! Changing business account to personal??

Has anybody ever had luck changing a business account to personal account?? No longer have a business and want a less expensive personal plan. Went into a Telus store and was told to call Telus support. Called and Telus support told me they couldn’t ...

Tricia25 by Organizer
  • 239 Views
  • 1 replies
  • 1 kudos

Prepaid Mobility Automatic top-up is not working

I have had a prepaid mobility account for several years, always on automatic top-up. Never a problem until this week.I received the usual text message telling me my plan was automatically renewed. Tried to make a call the next day. A recording tells ...

Steve7 by Organizer
  • 400 Views
  • 2 replies
  • 0 kudos

Unwanted Repeated Calls

I am experiencing persistent harassment from Telus, specifically from the number 1-866-369-9826. Despite multiple requests to stop, the calls continue unabated. I insist that Telus put an end to this harassment. They Keep calling day after day all ho...

Ty1 by Neighbour
  • 614 Views
  • 2 replies
  • 1 kudos

Resolved! Constant Telephone Harassment

Every single day, sometimes more than once a day someone calls me from Telus or Telus mobility to tell me about new offers or such. It is horrible harassment, I tell every telemarketer who phones me to NEVER call me again and yet right quick they cal...

F-ingMad by Neighbour
  • 625 Views
  • 5 replies
  • 1 kudos
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