Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Stream +

Why is stream + more expensive for EPP mobility? Like $8 more . And less services. I want what is offered for $20 with Disney , Netflix and Prime . I don’t want to pay $28 for Netflix and two subscription services that don’t ever have anything to wat...

Ashley4 by Just Moved In
  • 1 replies
  • 0 kudos

Websotre order support

Has anyone been able to get in touch with the webstore supervisor or manager. Ordering off the webstore has been the biggest hassle ever. there are problems with all aspects of my account. the mobile plan, the amount i pay monthly for the device, the...

mimico_4 by Neighbour
  • 2 replies
  • 0 kudos

customer service???

Does anyone know how to contact a manager or someone to actually help you? I need a new plan and Im tired of the call centre with people who don't understand you or have any ability to help and also sound like they are answering from middle of a busy...

Bring it back EPP confusion

Good morning So I switched my plan from a regular consumer plan to EPP a couple of weeks ago which means I hate to cancel what was left in my current plan- only a couple of months. I was told don't worry just bring back your current iPhone 13 to reta...

mike76 by Organizer
  • 4 replies
  • 0 kudos

Why do I feel like I’m being ripped off?

In February I decided to switch my cell service from Bell to Telus. I contacted Telus and arranged for a SIM card to be sent to me. When I received it I followed the instructions online. Initially I thought it was working because I could call out but...

Resolved! APN for MMS only

Is it possible to use an APN that has type: mms. Instead of default,mms. I do not have a data plan and only want to use the MMS messaging that I pay for.

Resolved! Billing explanation - Mobility

Unlimited 60 5G+5G+ Speed (up to 2Gbps)60GB High Speed Data On my March bill I noticed High Speed Data and Data Usage. What does this mean? I have a Pixel 6 Pro and iPhone 14 Pro Max Data Usage - Mobile High Speed $0.00Total used 871.225 (MB)Data Usa...

kiranjoy by Just Moved In
  • 3 replies
  • 0 kudos

5 G Ottawa

I have a 5G account in Ottawa that tells me I can get access to speeds of up to (That's the selling point, up to ) bleh bleh bleh.. However my speeds are often closer to late 90s broadband ..20m/sec sometimes less. On a iphone 15 pro max so thats not...

mike76 by Organizer
  • 2 replies
  • 0 kudos

Resolved! telus agent fraud

I am writing to file a formal complaint regarding the issues I have encountered with my Telus bill payment and contract agreements. The purpose of this complaint is to bring to your attention the unprofessional conduct and false promises made by Silv...

Gitansh by Just Moved In
  • 8 replies
  • 0 kudos