Mobility Services
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Latest topics

Rate Increase

I had two phones on my account. When I received my February 2024 bill I noted that one of the phones was at the same rate as previously, probably due to it being on a contract. The other phone which is only for emergency/unanticipated situation use a...

Me21 by Just Moved In
  • 1185 Views
  • 3 replies
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Complaint about the mobility data signal

I'd like to file a complaint against Telus technical service. Last month, I switched my mobile plan from call/text to a 100GB data plan because my newly rented apartment didn't have wifi installed yet. However, starting on the fourth day of the plan,...

Erin2 by Neighbour
  • 821 Views
  • 5 replies
  • 0 kudos

Does Telus still support email-text MMS?

Does Telus still support email-text MMS? I used to send mms from my outlook to phone by 10digit#@mms.telusmobility.com, but apparently not working anymore. Someone has suggested to add leading 1 in front of 10digit#, but it works only sometimes. Any ...

Timz by Just Moved In
  • 392 Views
  • 1 replies
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Poor cell service Murrayville, BC

My cell calls keep dropping or people say they phone me and it goes straight to voicemail but my phone doesn't ring. I called Telus and they said because the lamps were changed in Murrayville the cell service is terrible and it's not in their budget ...

Schneagle by Just Moved In
  • 500 Views
  • 3 replies
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Stream +

Am I wrong ? DId the Stream package not used to include discovery plus ? I'm seeing now its Disney and Netflix and Amazon ?

mike76 by Organizer
  • 312 Views
  • 1 replies
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How do I stop Telus telemarketers from calling me

I am a Telus mobility customer and soon after I became a customer I started receiving multiple calls every week from Telus telemarketers trying to sell me different Telus mobility phone packages. Its by far the most frequent telemarketing call that I...

Resolved! Scammers Or Legit

I was perusing Reddit. A reply was made by ?Telus staff, to email [email protected]. I sent a benign email with a question.Reply. Will get back in 3-4 hours but text this number (855) 645-3159 is quick for replies.This Telus? A scammer? Anyone else se...

Mam by Organizer
  • 1591 Views
  • 1 replies
  • 0 kudos

Regularly loosing phone connection

Hello, I live in St-Lazare, Quebec. For the past week or so, when I call someone on my phone, the connection just dies within 5 mins and I need to call the person back again. After a few callback to the same person, it seems ok for longer. This is a ...

Steffan by Just Moved In
  • 438 Views
  • 3 replies
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Resolved! New Customer / Ready to go back to Shaw

We recently signed up with business mobility. We spoke to a rep on Dec 6 , we were told as soon as we receive the sim cards we can begin using right away. We made arrangements to change our numbers over and around 2weeks later we received our SIM car...

AJPye by Just Moved In
  • 555 Views
  • 2 replies
  • 0 kudos
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