Mobility Services
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Stream+ cannot activate

Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putti...

Lwww by Neighbour
  • 322 Views
  • 3 replies
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Poor service in Okotoks

It appears Telus has terrible service in the Okotoks area. The community Facebook forum has multiple customers complaining about the service due to tower issues. When will this be fixed? As a former Bell customer I never switched to Telus so that I c...

Mobility data dropping return traffic

Hi everyone, We’re currently experiencing an odd issue on Telus Mobility where certain accounts—and therefore certain devices—are not receiving traffic reliably. From our testing, there seems to be no discernible pattern tied to the specific device o...

Smart Hub Tower Issues

Why is the Smart Hub so unreliable? Mine is constantly dropping, today Telus sent an email saying we had moved the Smart Hub and cut off our internet. We got this service for our cottage and are not there most of the time. The only resolution they pr...

Fraud

Got a call from someone claiming to be from Telus, they knew my cell number, email address and backup number, also the telus account number. They wanted to give me a discount on my service, they wanted a number that was texted to me so they took cont...

Edm by Neighbour
  • 418 Views
  • 6 replies
  • 0 kudos

Telus not honouring the agreement

On November 29, 2024 (Black Friday) I called into the telus to see what offers they had on that day for me to take advantage of as well establish a 5th line.The person I spoke with on the phone proposed a deal for me that would be $40 a month per lin...

Telus Breaking Agreement Signed in March 2024

My wife and I have been customers for close to 20 years, In March 2024, I signed a new two year agreement that included two 24-month equipment discounts for $5 and $10, valid through to March 2026. These discounts were removed in December 2024 withou...

Hyco22 by Neighbour
  • 232 Views
  • 1 replies
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Missing 2 Pixel Watches in Account

Hi,I bought the Telus Business Plan for 4 Lines, I had been promised as below. (Bought on November 30)Each Line (Each Number)Pixel 9 Phonewith $ 0 Down + $ 0 per/monthPixel 3 Watchwith $ 0 Down + $ 0 per/monthwith 0 per month planSo Total I bought 4 ...

Switching from old Stream + to new version

I subscribed to the old version of Stream + (Netflix, Apple TV, Discovery) and just switched to the new version. Once I subscribed to the new one, all the activation links worked, but it’s still the old one showing on my account. Do I need to cancel ...