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Waiting for call back for over 24 hours

David771
Friendly Neighbour

I’ve been waiting for over 24 hours for a call back. This has become the norm at Telus. What is the problem? Time to find a new provider perhaps?

10 REPLIES 10

TELUS_Support
Official Support Team
Official Support Team

We can take a look to see if we can track down an update for you. We'll send you a private message to discuss further.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Ive been waiting 4 days for a call back. I absolutely don’t have Telus number blocked. Customer service gets 0/10. 

I’ve been waiting 4 days for a call back,why such a long delay? This is urgent 

TELUS_Support
Official Support Team
Official Support Team

Hello. We sent you a private message a while ago to discuss further but didn't hear anything back. Have you received your callback yet?


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Ni I have not received a call back yet. I made the request on march 24. Still waiting 

No have not received a call back still. I requested the call back on march 25.

I don’t not see any private message anywhere, still have not received a call back , still waiting for a call back. When will I be getting the call back?

TELUS_Support
Official Support Team
Official Support Team

The private message was sent to your Inbox on Feb 25. We can send another. Check your Inbox shortly, thanks.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

David771
Friendly Neighbour

I’ve been waiting four days for a call back,is there something wrong at Telus? I most definitely do not have any Telus numbers blocked.

David771
Friendly Neighbour

I’ve requested a call back on March 24 , it is now March 29 and I’m still waiting. Am I missing something here? 

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