I Can't Renew My Prepaid Phone

I'm fed up and appalled at how this site is run.
I tried to add via a credit card, I need credits, which is rediculous. I add $150 to top up my account to buy the 150 plan, then it says 'Unfortunately, we are not able to process your request at this time. Please try again later.'

I also get 'Your account balance is over $150 and a 30 day rate plan is required. If you do not have a 30 day rate plan, the Talk + Messaging 15 plan will be added to your account. Learn more' When I click Learn More, the page can not be found. 

I don't think I ever seen a company try to hard to lose its customers, like they are begging to go out of business.

Since I can't renew my prepaid phone, I'm forced to do the chargebacks and go with another company. Do better.