Mobility Services
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Overdue Closed Account-Credit Agency

Hi all,I recently received a call from a credit collections agency regarding an outstanding balance of over $4000 that is supposedly owed to Telus. However, when I requested proof of this claim, they only provided me with a closed account bill for $1...

Verification Codes from other businesses

I am having issues receiving verification codes from other business (ie Presto) to confirm purchases etc. I am not receiving those codes to my iPhone 11. I have checked all the settings and they seem good for not blocking any messages, reset the netw...

Upgrade

When upgrading or canceling a line:I have the TELUS Easy Payment and the Device Discount.What I am asking is if I was to upgrade or cancel this line would it be:Easy Payment Balance + Device Discount = Total amount owed ?If not how would the total am...

matt5 by Just Moved In
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  • 1 replies
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Got unknown inbound call

I was charged for 2 inbound calls on Dec 5th but I didn't make or receive any call at the indicated times. No any record on my phone either. What could be the possible reasons for it?

Azteker by Organizer
  • 780 Views
  • 6 replies
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5G speed poor. Worse than LTE+ on Koodo

I just switched to Telus 50GB unlimited and my speeds on 5G are slower than I had on Koodo. I called tech support and it was elevated 2 levels and I was told the service in my area for 5G was poor. I asked where the tower for 5G was and she told me t...

SMOKESKULL by Friendly Neighbour
  • 965 Views
  • 4 replies
  • 0 kudos

Prepaid

Been with Telus for a year now as a prepaid customer but every month I have to go into a Telus store to hook up service. Tired of going to the store to beg to have my phone hooked up again. Is there a way to reset an account on the Telus app?

Avam by Just Moved In
  • 363 Views
  • 2 replies
  • 0 kudos

promotional calls, offer something new

I received a call from Telus offering a $500 credit towards a telus mobility plan. and i really dont need or want that. what i do need or want would be a month of free internet, or a free house camera to add to our smarthome.I was also upset that the...

TreeB by Just Moved In
  • 1053 Views
  • 6 replies
  • 1 kudos