Hello,I'm helping an elderly man try and cancel his wife's cellphone (she has passed) but he is unable to talk on the phone to anyone or get into a store. Is there somewhere I can send the death certificate and signed letter asking to cancel? Thank y...
I have been struggling and unable to obtain business support from Telus!I get technical issues using the Business Support request form on either the MyTelus app or their web portal, I call the *611 or the toll free number , struggle to get past the v...
I have a pay as you go prepaid phone plan thru telus the $15 talk and text plan and my own phoneI HAD $5 credit on my account from the last time I renewed my service because my auto renew got messed up and ended up paying extra vouchers just to re in...
Hello. I recently was called about a promotion happening in TELUS where they give a free iPad or watch to users. I wanted to ask if this is true or I am being scammed. They did not ask for credit/debit details as I only shared my TELUS PIN. I was cal...
Hi, I'm planning a trip to US and I currently have the "Unlimited 5G+ Premium unlimited CAN-US-Mexico plan. I want to confirm, if I should keep "Mobile Networks" setting as having my Data on or off? I understand that with this plan, I should not be c...
I transferred my Telus mobile number to another service provider in August 2024. After the transfer, my account with Telus still has a balance of $40 that will expire in May, 2025. I have contacted Telus asking for a refund but my request was decline...
Good evening, I was looking at RedFlagDeals and came across a post about a promotion. I called the number +1 866-558-4146 and was transferred to the sales department, then to the loyalty department. A representative mentioned pricing of $30 per month...
Anyone else in the Riverdale neighbourhood in Edmonton suffering with regularly dropped calls and unreliable Telus service? This has always been a problem since we've lived here (only 1-2 bars despite being steps from downtown Edmonton) but some days...
I am a very long time Telus customer. Since signing on for a new two year contract in April 2024, the service has been awful. When I’m experiencing the lag (often), I check the wifi, and it often says either ‘No Service Connection’ or ‘Privacy Warnin...
