My cell phone is not working as of two days ago. I will need my bill adjusted for these problems with Telus in next months bill. I've made a repair ticket and did not receive a call back from anyone in this department to repair my phone. I'm seriousl...
I followed all the steps to port my number from Public Mobile. If someone tried to reach me at my original number (the one that was ported over) it works, however my outgoing calls and messages appear to come from the new Telus number. Help!
Hello,I cannot receive SMS text message on my account. It tried switching phone and switching SIM card. It still didn't work. I have an iphone and can receive imessage through Apple ID, but cannot receive SMS text through the phone number, even if th...
My Account was randomly cancelled, some random person reported it as fraud. Since then I connected with the Customer Service and email them my documents to get my services back at [email protected], but haven’t heard anything from them yet.
Does anyone know if the prepaid sim cards are different from the monthly cards? THX
Eversince on iOS 18, i have to reset my network settings once a week for data to work, and then yesterday wifi stopped working, is there a way to revert the changes back to the iOS17 carrier profiles in the next update as it was working flawlessly, i...
I am in Hong Kong for several days and I expect roaming is available as I checked the coverage map. However, i cannot connect to any providers here and it keeps having No service. I tried restarting, resetting network and ask telus expert. I also che...
I need some help getting my prepaid plan changed to a monthly and activate it so I can use my phone in Norway. Anybody??
I was on the phone during November with a telus representative and was told that they would match my fido family plan of 30 dollars a month for 4 phones while also adding unlimited data. I was also told they would give me extra credit to pay off 2 ph...
Hey, Doing this on behalf of my bf cause his account won't link but we live out in the wood and need wifi calling other wise we have no way to contact anyone. It was working fine then at some point today Dec 12 it stopped working and he tried all the...
