Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Why is the TELUS 24/7 Chat and Phone Service closed?

I need to get a hold of Telus due to a billing issue, but since 4pm (Pacific time) I have been told that the Telus service is closed and to try again later (both phone and 24/7 chat line). I was under the impression that 24/7 service means 24/7... do...

rksegal1 by Just Moved In
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  • 1 replies
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1gpbs 5g service failure 2 months now on Pixel 6

Going on to 2 months now i have sub-par service. Anyone else having these issues? telus advised the has "open maintenence" on my area. Paying for "upto" 1gbps 5G service. Looking for anyone else that may be having issues and if they have any luck on ...

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brr by Just Moved In
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  • 2 replies
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unauthorized charge

I wanted to dispute a $13.99 charge on Aug 29th that was unauthorized and not received by myself. Telus does not have an email address for billing disputes. After waiting for 45 minutes for a call to be then told to wait for 1 hour wait which I waite...

zen1502 by Just Moved In
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  • 7 replies
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Extreme drop in Reception

Ive been at my current address for little over a year however I have lived in my area for nearly 10 years. The reception quality in the past year to two years has dropped significantly. I cant drive home from Orangeville (20 minute drive) without atl...

abanas by Just Moved In
  • 303 Views
  • 1 replies
  • 1 kudos

Telus Connect Tablet Contract Penalties?

Hey guys, I have a question about the Telus Connect Tablet Contract. I currently have an bring-your-own-device unlimited mobile plan that allows for data pooling between devices. I am able to attach a $10 Telus connect tablet line to pool from that d...

Sle by Just Moved In
  • 376 Views
  • 1 replies
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5G+

I have an iPhone 12 that I receive 5G coverage, in Vancouver & area. I've noticed on the Telus site, that there is now a service available, referred to as 5G+. Info online is very limited, in obtaining this service through Telus. Can anyone "enlighte...

EPP Not Activated

2 years ago my wife and I got two phones under the bring it back program. At the time we the sales person stated we qualified for the exclusive partner program (EPP) which would give us a 30% discount off of our bill.A month ago we upgraded our phone...

psnook by Just Moved In
  • 388 Views
  • 1 replies
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Resolved! How do I cancel my Apple Watch plan?

I have been trying to cancel my Telus line for an Apple Watch that no longer works. I tried in person but was told I had to do it online. I tried online, but was told I had already made a change and would have to wait 19 days (I have not made any cha...

weelee by Just Moved In
  • 685 Views
  • 1 replies
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Call from Telus Mobility person

So I just (the morning of August 29) got a call from 250-493-7653. Call display said it was from Penticton, and a Google search says that this is a number operated by Telus. Since there's no way of directly sending a complaint to Telus: The guy on th...

verd02 by Friendly Neighbour
  • 515 Views
  • 2 replies
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