Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Convert Telus EPP to Telus Consumer

Hello,Currently I have a mobility line via Telus EPP and I would like to transfer the same to Telus Consumer. Trying to avoid porting out of telus and then coming back again. Any suggestions on how to do that and if it is feasible will be very helpfu...

som_36 by Neighbour
  • 370 Views
  • 4 replies
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Re: Telus Scammed Me

I have to same situation, I renewed 10 lines and added 1 lines, I contacted bill inquiry many times, they just kept wasting my time and said that the credits are expired! What a scam! I replied the email to confirm the quote he offered me before the ...

Vcmk by Friendly Neighbour
  • 382 Views
  • 2 replies
  • 1 kudos

how can I unlink and swap our Google Pixel Watch 3

I just moved to Telus from Fido at Andre's Electronics and got us both a Pixel 9 Pro XL and Pixel Watch 3, however only 41mm models were available, so thats what we chose. my watch showed up but my wife's has not and Andre's is going to pull one in f...

My vpn blocked by telus

Why is Telus blocking access to my account using von which Inhave been using for years with no issues. Telus itself sells von service, this is unethical practice. Thinking of switching. Any advice if Telus can resolve this issue.

Kitkat20 by Friendly Neighbour
  • 644 Views
  • 12 replies
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Stream+ cannot activate

Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putti...

Lwww by Neighbour
  • 439 Views
  • 6 replies
  • 0 kudos

Poor service in Okotoks

It appears Telus has terrible service in the Okotoks area. The community Facebook forum has multiple customers complaining about the service due to tower issues. When will this be fixed? As a former Bell customer I never switched to Telus so that I c...

Mobility data dropping return traffic

Hi everyone, We’re currently experiencing an odd issue on Telus Mobility where certain accounts—and therefore certain devices—are not receiving traffic reliably. From our testing, there seems to be no discernible pattern tied to the specific device o...

Smart Hub Tower Issues

Why is the Smart Hub so unreliable? Mine is constantly dropping, today Telus sent an email saying we had moved the Smart Hub and cut off our internet. We got this service for our cottage and are not there most of the time. The only resolution they pr...

Fraud

Got a call from someone claiming to be from Telus, they knew my cell number, email address and backup number, also the telus account number. They wanted to give me a discount on my service, they wanted a number that was texted to me so they took cont...

Edm by Neighbour
  • 485 Views
  • 6 replies
  • 0 kudos
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