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Ericl
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Joined 11 months ago
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Telus is not refunding the balance of my previous mobile account
I transferred my Telus mobile number to another service provider in August 2024. After the transfer, my account with Telus still has a balance of $40 that will expire in May, 2025. I have contacted Telus asking for a refund but my request was declined with an excuse that they couldn't find my account record because my account had been closed. It sounds strange to me. I think that the money in my previous account balance should be similar to my money saved in a bank account, which belongs to me. I hope Telus will refund the balance to me.1.2KViews0likes3Comments