CAN-US_MEXICO plan
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January
Hi, I'm planning a trip to US and I currently have the "Unlimited 5G+ Premium unlimited CAN-US-Mexico plan. I want to confirm, if I should keep "Mobile Networks" setting as having my Data on or off? I understand that with this plan, I should not be charged any roaming costs when I make/receive calls, texts, or use my data?
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January
You need to keep your data on as well as turning Data Roaming on too. Your phone will then connect to the nearest compatible US network and you'll use your phone the same way as you do in Canada. You get to do all that and enjoy your vacation, not being charged anything for the roaming.
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January
I have the same plan & I'm going to Mexico next week. Do I need to do anything before I leave? Or is it the same as using my phone/data here? Thanks in advance!
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January
- last edited
January
by
C_Fun
Hi there, if you have the CAN-US_MEXICO plan there is nothing you need to do. You basically use your phone like you were in Canada.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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January
I’m in puerta Vallarta and my phone won’t connect to a network at all. It’s been days. I’ve manually selected TELCEL and changed to LTE. Nothing works. The plan isn’t worth it at all. My friend with Rogers connects no problem. Telus has terrible network coverage in Mexico.
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January
Hi there, can you power cycle your device and try again?
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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January
Also in Mexico currently, my phone will not connect… never had this issue previously.
Tried many things with no success.
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January
Currently in Mexico City, my Telus Can-US-Mex plan also does NOT work.
Tried all kinds of different setting etc… nothing. This plan is worthless.
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January
Currently in Mexico City, I have the Can-US-Mex plan. Cannot connect to ANY network, tried many different settings…
Seems like many others have reported the same problem. Telus used to work down here, would love it if you can help here!
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January
Hi there, we will send you a private message.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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February
What device are you using? Your device needs to be compatible with the riaming partner's network to be able to connect. If you are using a BYOD that is considered a grey market device. You will not be permitted to use your roaming.
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February
Nothing to do with device (15pro). Telus refreshed settings on their end and it worked.
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February
Currently in Mexico, have not been successful with hooking up to cell service.611 just keeps saying to restart my phone. Telus seems to be the only service that does not hook up here. I am annoyed, needed service for transportation, this Canada Us Mexico plan is useless and expensive. Any help would be great.
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February
We will send you a private message to get more info.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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February
Someone helped to resolve this a week ago.
They “refreshed” something on the back end, toggled airplane mode then it worked.
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February
A Telus rep “refreshed” my phone settings on their end, I toggled airplane mode off & back on and it worked. No issues since.
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a month ago
Hi, I'm in Mexico with the 5G+ Premium Unlimited Canada-US-Mexico plan, but it's not working. I've already turned everything on and off, but nothing has changed.
What did you do??
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a month ago
Hi there, we will send you a private message.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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a month ago
Hi, any update
It's my second day in Mexico and still no telus service.
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a month ago
My apologies, I understood it was working. We need you to reply to our private message and authenticate your account.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
