Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Pixel 2 - Wifi Calling

Hello, I've been trying to find a way to get my pixel 2 to connect to wifi for the calling. Rogers has it and I'm seriously considering switching as I live in rural Alberta, have a great wifi connection but horrible cell service. I see they support p...

joshk by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! My TELUS app

Since the most recent update I can’t log into the app. It keeps telling me that I have no products or services linked to the account even though I have 3 phones on the account. Using an iPhone 7 with iOS 11.4.1. I can log into the webpage but not the...

Jlee9669 by Neighbour
  • 7 replies
  • 0 kudos

Resolved! Question/Feedback on Telus Easy Roam

Why not make Easy Roam enabled by default on all eligible mobile plans? Would save a lot of headaches for clients getting massive roaming bills. #feedback

harrisjr by Just Moved In
  • 2 replies
  • 0 kudos

Blocking unknown/anonymous callers

I've been slammed lately by many calls from numbers displaying as "Unknown Caller" or "anonymous". Because they don't pass a number when calling me i can't use the usual methods of blocking a caller. According to support articles there is a solution ...

Weq by Just Moved In
  • 5 replies
  • 1 kudos

Resolved! When should I cancel my plan?

Hi there. My Telus 24-month contract will end on October 13, 2018. I'm thinking about switching to another carrier. When should I cancel my Telus plan if I want to also port my number to another carrier? Is it 30 days before the contract end date or ...

Resolved! Voicemail

Why every time I get a call it my mobile phone goes right to vm then it tells the caller my vm is full so they can't leave a msg. I checked my vm and it's not full. Can anyone help. I'm missing a lot of very important calls because of this. Thanks

RastaMan by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! Coverage in Flin Flon, MB

Was wondering what kind of cell phone coverage you get in Flin Flon, MB. Was up there three years ago and my phone would not work at all. Every number I dialed--I got a busy signal. Someone later told me that Telus does not work up there. Looked at t...

clxt7321 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Skip voicemail password

Heads up there is a vulnerability with Telus' voicemail system. Do not use the "skip my password when calling from your own phone".

Mk4 by Organizer
  • 4 replies
  • 0 kudos

Where are Telus call center located?

Just wanted to know where Telus call center are located when I am calling either in French or English to get answers to my questions about my mobility services. I know that Telus International call center are used to serve Telus customers but is ther...

waliahmed by Just Moved In
  • 4 replies
  • 0 kudos

Resolved! Carrier Problem

When i make a phone call it says “your phone is not activated on the network” why is that? My plan is still on contract.

Anon11 by Just Moved In
  • 1 replies
  • 0 kudos