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Latest topics

No VOLTE for phones not purchased from Telus.

I was told by tech support yesterday that phones not purchased from Telus cannot access VOLTE. The phone in question is a Samsung Galaxy S7. Why is this information not available on either the website or at the local Telus Store?

Donald2 by Just Moved In
  • 4619 Views
  • 7 replies
  • 0 kudos

Wi-Fi Calling -Confirmed: Won't work with a VPN outside Canada

I just returned from the USA. I was doing everything I could to enable wifi calling on my iphone including disabling privacy (location services) and using VPNs with Canadian servers. I used both Tunnel Bear and Windscribe. Telus has gone through cons...

Dwayne888 by Helpful Neighbour
  • 3160 Views
  • 0 replies
  • 0 kudos

How long do orders take?

I'm a new customer and I ordered my phone and plan on December 17th.I was wondering how long does it take for the order to process today would make it the 5th business day and it still says my order is being processed and I should receive between 5-7...

Tara89 by Organizer
  • 10689 Views
  • 4 replies
  • 0 kudos

Why Telus keep ignoring customer's complaints

Before I joined to Telus, I heard bad reputation about Telus customer service. Now as a Telus customer, I strongly agree. I tried everything to hold a customer service representative to get a new promotion from Dec17-19 by email, chat, facebook and c...

JMK by Just Moved In
  • 6290 Views
  • 6 replies
  • 1 kudos

With Telus since the Clearnet days - but no more

I have been a Telus client when they were still known as Clearnet in the 1980s.On Nov 24 of this year (3 weeks ago) I signed a new 2 year agreement. I got a new LG V30 and a renewed price plan.I am considered a Business customer but I could have easi...

Spirit84 by Just Moved In
  • 6187 Views
  • 8 replies
  • 3 kudos

Looking to end this problem.

I am posting here as all my attempts yesterday and today have failed to reach customer service by phone and online, and I'm here to ask for an email to send this story below. When I returned the new Iphone 6S at the end of October and the rep in the ...

Resolved! Apple watch

Wondering if the Apple watch can be added to the new plan of 10G for $60/month

MzMelz by Just Moved In
  • 1431 Views
  • 1 replies
  • 0 kudos

Resolved! Refer-A-Friend Program

I just learned about the Refer-A-Friend Program after referring a family member to Telus. Is it still possible to get the $50 credit after the fact?

gcerullo by Organizer
  • 2757 Views
  • 2 replies
  • 0 kudos

Customer Service

I have been on hold for 3 1/2 hours. I was in que for live chat and they shutdown. I also sent an e-mail regarding the 10G for $60.00. I recently finished my contract and spoke to a rep the beg of Dec. I'm exhausted and am afraid to hang up. It would...

DeniseZ by Just Moved In
  • 1577 Views
  • 1 replies
  • 0 kudos