Mobility Services
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Resolved! Long distance saver for prepaid users from abroad

I wonder if we can use this add-on, which I see is a 30 day service for 5$. However, I could not find any place where I could know if I could make a call with this service from any of the 200 international countrie to Canada or within the country I a...

car7san by Just Moved In
  • 4 replies
  • 0 kudos

Telus WiFi calling...

Hi folks, does anyone know why Telus chose to implement WiFi calling the way they did? I’m referring to the fact that it only kicks in when cell signal is low and then gets automatically disabled when cell signal is strong again. Rogers’ WiFi calling...

Pskippy by Coach
  • 34 replies
  • 0 kudos

Any suggestions to get Apple Watch 3 LTE activation to work?

I currently have a ticket raised to see if tech support can figure this out, but while I wait, any suggestions on how to get Apple Watch 3 to activate? Seems like I've tried just about everything:- Telus has confirmed that my account plan will suppor...

sick of waiting on hold

Can you please hire more people to answer the phones. I shouldn't have to wait over 20 minutes and counting to speak to someone about my bill. eta: 30 minutes and counting on hold now. I wrote an email last week explaining my problem to try to at lea...

Didds by Just Moved In
  • 3 replies
  • 2 kudos

Wi-fi calling: buggy

I was trying to locate my phone so I called it. I realized where I had left before I could hear the phone ring. After I hung up and bout 7 seconds later (after I hung up), my cell phone started to ring and the CID showed my landline number.

Hmmmisme by Friendly Neighbour
  • 1 replies
  • 0 kudos

No VOLTE for phones not purchased from Telus.

I was told by tech support yesterday that phones not purchased from Telus cannot access VOLTE. The phone in question is a Samsung Galaxy S7. Why is this information not available on either the website or at the local Telus Store?

Donald2 by Just Moved In
  • 7 replies
  • 0 kudos