Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

10GB PLAN for $60 and phone upgrade question?

I got the 10GB plan but paying $85 because of a phone upgrade. I also had to pay an upfront fee for the phone as well. My question is after the 2 years and the phone is paid off will the plan revert back to $60? I am basically paying $25 more a month...

Jonny123 by Neighbour
  • 191 replies
  • 3 kudos

Is anyone having a problem porting a number into Telus?

As you might have seen from previous posts I am having an issue contacting Telus (wait times). The reason I have been trying to get a hold of them is I am having a problem porting in a number from Rogers. Anyone else having problems porting in their ...

RDB by Friendly Neighbour
  • 20 replies
  • 0 kudos


is there anyway to undo porting a number? I ported my rogers number thinking that it swaps it as the description for it literally says "swap numbers". I called immediately upon knowing that is not the case but the lines are all busy on hold. edit: no...

Resolved! Older Samsung phone

I have an older Samsung phone i used on the Telus network about 4 years ago.I recently busted my current phone and wanted to switch to Telus anyways. Since my old phone was already with Telus, can i still use this with the Telus network?I have a olde...

Davers by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Ordering online

Hello, I have never ordered a phone online ever and currently I am prepaid but wanted to switch to monthly anyways I ordered the new S8 I chose my plan I filled in all my info and for the credit check part I put in my DL number then proceeded it aske...

Tara89 by Organizer
  • 2 replies
  • 0 kudos

Resolved! Wi-Fi Calling: Can you use it outside Canada?

With Rogers, you can use wifi-calling when connected to a wifi access point and make (Canada or Canada local) calls without incurring any long distance charges. If anyone calls your cell while you're connected to wifi calling, it will be treated like...

Hmmmisme by Friendly Neighbour
  • 14 replies
  • 0 kudos

Remember when Winnipeg was the most underserved city by Telus?

Telus promised that things would improve for years and as of June 2017 there is a new tower that has been erected at 777 Portage that SHOULD HAVE BEEN THERE YEARS AND YEARS EARLIERCAN I GET A REFUND FOR ALL THOSE YEARS OF COVERAGE THAT DID NOT EXIST?...

V1Rotate by Neighbour
  • 1 replies
  • 0 kudos

Unlock iphone

Im goig to buy an iphone from someone but its lock by Telus. Will they unlock it if I don't have telus account?

binhu by Just Moved In
  • 1 replies
  • 0 kudos

Long hold times when calling customer service!!!!

I have a question: is telus's customer service "team" just one person with a headset at a desk somewhere in Southeast Asia??? Because that's the only explanation I can think of for the INSANE wait times lately.I've been a Telus customer (and staunch ...

Angelique by Just Moved In
  • 3 replies
  • 1 kudos