Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Resolved! On phone call and hear button being pressed

So I am back with Telus as of last month and have a new Iphone 8 plus. I am not sure if this issue is with my device or service, so I am not sure how to go about this. I have been having this issue for just under a month and I have done some research...

alim786 by Just Moved In
  • 1 replies
  • 0 kudos

Pixel 2 Security Updates

How long does it take for Telus to send out the security updates? The Jan 5th update has been out for two weeks but nothing yet from Telus. One of the reasons I bought the Pixel 2 is for the regular updates.

djbeck by Friendly Neighbour
  • 1 replies
  • 0 kudos

How Do You Stay in Business when you treat Customers this way

A day after signing up for a new plan with Telus they have cancelled my service and said someone will contact me within three days to resolve the questions they have about the paperwork that was signed. They were helpful enough however, to switch my ...

Demtwins by Just Moved In
  • 1 replies
  • 0 kudos

Customer Incentives

Why doesn't Telus offer customers any kind of incentive? I've been with Telus for 10 years and they have given less and less of an incentive and now I'm due for an upgrade. Haven't gotten any kind of offer and I'm close to changing companies for chea...

arch1911 by Just Moved In
  • 9 replies
  • 0 kudos

Resolved! I need Wi-Fi!! Please help :)

Hi there,I have recently moved into an apartment without internet service. I am unable to have Wi-Fi as there is no phone jack and I also do not own a mobile phone to have use my data. Basically I am travelling and was thinking of purchasing an unloc...

aimeetwed by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Text became email.

My wife sent a text to me but it arrived as an email from (herphone#) Has this happened to anyone else? What would cause this?

Herbe by Organizer
  • 4 replies
  • 0 kudos

Resolved! Visual voicemail

Why is my visual voicemail in my iPhone X delayed when trying to listen to the msg on the phone app..take 30 seconds or so to play and volume when listening isn’t very good.

Carlo30 by Neighbour
  • 8 replies
  • 0 kudos

Resolved! NOT Unlocked

Greetings,I am very frustrated. Before leaving ottawa, I called Telus and had my phone unlocked. I get to the US and put my sim card (Roam Mobility) and got No Service. I tried a Verdon sim and got No service. The phone has not been unlocked. It is c...

Denis1 by Just Moved In
  • 3 replies
  • 0 kudos