Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

Service

This is the first time I have had this problem. Suddenly my phone will not get service (for texting and calling). It is not my location, as I have been all across my town and nothing. My data is off (made sure of that) and I can't think of anything e...

Reaper by Neighbour
  • 2328 Views
  • 4 replies
  • 0 kudos

Resolved! Not receiving SMS from non telus friends

Hello Neighbours, My wife has a Samsung S8+ and she is not getting some SMS messages from non telus phones. I test with my Telus phone and she gets all my messages. I have tried a few things that i could think of but to no avail. Does anyone know of ...

CoutoJ by Just Moved In
  • 2267 Views
  • 1 replies
  • 0 kudos

Resolved! Calling doesn't work

Hi, I have a Telus pre-paid, and I recently changed my plan from starter 10 to simple 22 due to insufficient messages. However I have tried calling someone just now, and it says "your balance is insufficient or you don't have a plan, please call #123...

usage.png
Avdiy by Just Moved In
  • 2342 Views
  • 2 replies
  • 0 kudos

Resolved! Evenings and weekends

I currently have the prepaid plan for 67.00 and 500 anytime mins but it doesn't say if evening and weekends are included.

Jaymea by Just Moved In
  • 1808 Views
  • 1 replies
  • 0 kudos

Goodbye Telus after 14 years

My plan is up for renewal in December 2017. There is $21 owing on my iPhone 6 and you would not unlock it for free. For me to upgrade to an iPhone 8 and stay at the same tier ($85), you wanted $429. To spend $229 to upgrade, I would have to spend $95...

r042wal by Just Moved In
  • 1297 Views
  • 0 replies
  • 0 kudos

Unlocking in December

The CRTC has ended the locking of devices to telephone companies as of December 2017. My device was paid off 06OCT2017. If I get this unlocked now, it’ll be a $50 donation to Telus. Is Telus unlocking devices at their partners for free in December? O...

Resolved! Device balance and going forward

My device balance is $0 after this month and I'm just wondering if my plan will continue to be effective. Do I need to renew my plan, or can I keep using my phone with my current plan even after the device balance has been fully paid off?

hshan39 by Neighbour
  • 3279 Views
  • 3 replies
  • 0 kudos