Been a Telus customer for years - just upgraded 3 phones and now charged $150.00 in activation fees. Was told if I had completed online I wouldn't' have been charged that. I had tried 2 times to complete order online and it didn't work so ended up having to go in store. Contacted TELUS to complain and they basically said too bad - VALID Charge. This is the worse customer service ever - what is the $50 a phone for? We took the phones home and set everything up ourselves. I wont be staying with TELUS after this 2 year contract is done. Not that retaining loyal customers seems to matter to TELUS
