According to BiB FAQ https://www.telus.com/en/support/article/telus-bring-it-back-device-upgrade-explained:
"What happens if I no longer want to be part of the Bring-It-Back™ program?
You can leave the program at any point during yo...
Have you tried reinstalling/ updating the app on your phone?
Clearing the app cache should also help. It might be just a glitch with the app itself since it works properly on a different phone.
We are sorry to hear that!
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