Hi @Jfyfe
Have you tried reinstalling/ updating the app on your phone?
Clearing the app cache should also help. It might be just a glitch with the app itself since it works properly on a different phone.
Hi @mszawal
We are unable to access accounts here on community, you will have to contact our customer care, so they can look into it https://www.telus.com/en/support/contact-us
Hi @Tkbest
We are sorry to hear that!
We do not have access to the account here in the community, however, if you didn't manage to get help, please send contact us on Facebook or Twitter and we'll look into it.
Hi @gpi
If the solution here didn't fix the issue for you, we recommend contacting our tech support for further troubleshooting https://www.telus.com/en/support/contact-us
