Sadly what I thought looked like a good deal has turned into a nightmare.I wanted to sign up for the "Nationwide Talk & Text 100" plan, which has a bonus of "unlimited nationwide minutes, SMS and 2GB monthly for one year with new activations. Promo C...
Hi, I topped up my account but additional minutes do not show up in my balance, help please.
Just ported over 4 lines from Rogers and I'm having issues with how the shared data is displayed. 3 Lines are showing as shared data with the 4th line showing on its own and not sharing for some reason. Had an issue yesterday where it showed reduced ...
Hi. My 2 year mobile phone contract is ending soon so I was wondering if I need to renew or if I will just be switched to a monthly plan? Also, if possible when the contract ends, am I able to switch to a lower cost plan? Any and all help with this w...
Want to put Money on my Telus Prepaid account. Went to store and was told they were short staffed so would have to wait at least 1.5 hours, if not more! Tried online (as I used to do), and says services are not working. This has been the case for at ...
I have complained several times about the poor cell service in the West lake Subdivision through the mobility app with no reply or communication from TELUS. Every one that has TELUS as a provider in this neighborhood has complained to no avail. Is th...
I received a text message this morning saying I had "used up all of your high speed data". We have two devices each of 200Gb data. This was less than 24 hours into my new data/billing month. Obviously there is no way I used 200Gb in 24 hours, over 1 ...
I had to call in last month for the same issue and go through an hour on the phone with monkeys (yes literal monkeys) screaming in the background of the support rep I got, just to get this fixed. Now once again, my bill came out, I paid it, and just ...
Telus Privilege is not working. I keep getting error message that Telus is currently experiencing technical difficulties. Which is not true since i know other users have access. I called call center and no one is know what solution is. Anyone have an...
I'm not sure where to give feedback for customer service. I made lots of calls and went to the store, but only one person named Jose helped me to fix my issue. I've been transferred again and again, but Jose gave me all the information I need. Thank ...
