Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Customer space feature request

I have a feature request for Telus. I know I'll probably be the only one to use this but eh. My kid has strict parental controls on the home wifi so video games and entertainment websites such as youtube are blocked on week nights for him to focus on...

Kalquaro by Just Moved In
  • 684 Views
  • 3 replies
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Resolved! Essential Mobility Plan

I am currently on an EPP plan with 2 other family members on it as well. We have a boat load of shareable data that we barely use. Can I bring my other son from Koodo's crappy data plan with BYOD that he is on to just a Telus Essential plan and he ca...

Becs by Just Moved In
  • 636 Views
  • 2 replies
  • 0 kudos

Not able to do changes on the app

For the last month I have been trying to change my mom’s mobility rate plan. The app kept telling me I had to call in. Everytime I called and explained what I needed, the system would send me a text with instructions and then hang up. I finally got t...

Shann799 by Just Moved In
  • 514 Views
  • 1 replies
  • 0 kudos

Resolved! Hotspot while Traveling on Canada / USA Plan

I have a Canada / USA Plan with Mobile Hotspot. I just would like to confirm the Mobile Hotspot can be used (up to my data limit) while traveling in the USA without any "catches".I would like to allow my travel partner to connect to my mobile hotspot...

mmmmmm by Just Moved In
  • 732 Views
  • 1 replies
  • 0 kudos

Resolved! Asurion Warrenty

We bought 4 new phones in October when the new apple models came out. We pondered between Apple warranty and the Telus warranty supplied by third party Asurion. We were told ( and it's right on Telus web page) That Asurion provides 24 hour turn aroun...

network unavailable

Service has been OK for a few years when Bell installed a new tower nearby, and Telus uses the same tower. For several weeks now the network is often unavailable. People have been trying to call me for weeks and it goes right to voicemail if I'm at h...

michelbg by Just Moved In
  • 493 Views
  • 1 replies
  • 0 kudos

SIM card

I have been with Telus for about 4 or 5 months I recently traveled to the states and went to turn my phone on well in the states and it said my sim had switched to an eSIM and I never switched it to an ESIM myself but I go to turn it on so I can use ...

Maddie by Just Moved In
  • 798 Views
  • 3 replies
  • 0 kudos

Porting

HiSo i paid my bill a few days ago but got an email last night bout having to pay the bill or i loose my phone number. The amount hasnt posted and im worried itnwont in time for them to save my phone number

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