Mobility Services
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Latest topics

Details of Credits posted

I am unable to view the details of the credits posted to my billing Account. I have checked the Telus App and also tried by logging in to MyTelus through Telus website. The call centre agents are unable to tell the details of credits posted and my bi...

altaf by Neighbour
  • 233 Views
  • 1 replies
  • 0 kudos

Smart Hub

I cancelled the Telus smart Hub in October of 2023 as Telus brought fiber optic line to my neighbourhood. Eight months later, I receive a collection notice from MetCredit Agency for the unpaid account. The account was cancelled with NO money owing. T...

MH29 by Neighbour
  • 186 Views
  • 0 replies
  • 0 kudos

Roaming charges while on vacation?

I was recently on vacation (cruise) and I have an EasyRoam charge appearing on my account during one of the days I was away ($16.00). Some points:I have an iPhoneI did have cellular turned on (to be reachable during emergencies)Data roaming was OFFI ...

Resolved! Setting up subscriptions to Prime, Disney, etc.

Hello,This is about my 10th time trying to get help with this subject. No one will help or answer, thus far. I started a new mobility subscription with the added on subscription plan with Prime, Disney, Telus movies and Netflix, I was able to set up ...

Helianthus by Friendly Neighbour
  • 687 Views
  • 3 replies
  • 1 kudos

Telus susspended my account

My account got suspended as my plan was late being paid because I was over seas traveling. I have paid my bill and my account is still suspended. Please help me unsuspend my account so I can use it. I am traveling and can not get access to any of my ...

Nav97 by Neighbour
  • 299 Views
  • 1 replies
  • 0 kudos

Network/Data Issues

I have been with Telus for over 2years and my experience with them is horrible. Network is extremely bad despite the fact that you have 100gb unlimited Canada - US. Frequent times of disconnection and unstable connection and try new locations while I...

Hafow by Neighbour
  • 237 Views
  • 0 replies
  • 0 kudos

re: Cannot Send or Receive SMS txt messages

Hello,I cannot receive SMS text message on my account. It tried switching phone and switching SIM card. It still didn't work. I have an iphone and can receive imessage through Apple ID, but cannot receive SMS text through the phone number, even if th...

pdn3791 by Neighbour
  • 244 Views
  • 1 replies
  • 0 kudos