I have to same situation, I renewed 10 lines and added 1 lines, I contacted bill inquiry many times, they just kept wasting my time and said that the credits are expired! What a scam! I replied the email to confirm the quote he offered me before the renewal, and the quote stated that my future 24 months fees, instead of paying $25, I have to pay $45 each line!
We could take the legal action together!
