I was recently on vacation (cruise) and I have an EasyRoam charge appearing on my account during one of the days I was away ($16.00). Some points:I have an iPhoneI did have cellular turned on (to be reachable during emergencies)Data roaming was OFFI ...
Hello,This is about my 10th time trying to get help with this subject. No one will help or answer, thus far. I started a new mobility subscription with the added on subscription plan with Prime, Disney, Telus movies and Netflix, I was able to set up ...
What is happening, my price match request has been unanswered for 2 weeks now. And when trying to schedule even a call through regular call center I simply never received any call at the scheduled times.
My account got suspended as my plan was late being paid because I was over seas traveling. I have paid my bill and my account is still suspended. Please help me unsuspend my account so I can use it. I am traveling and can not get access to any of my ...
I have been with Telus for over 2years and my experience with them is horrible. Network is extremely bad despite the fact that you have 100gb unlimited Canada - US. Frequent times of disconnection and unstable connection and try new locations while I...
My cell phone is not working as of two days ago. I will need my bill adjusted for these problems with Telus in next months bill. I've made a repair ticket and did not receive a call back from anyone in this department to repair my phone. I'm seriousl...
I followed all the steps to port my number from Public Mobile. If someone tried to reach me at my original number (the one that was ported over) it works, however my outgoing calls and messages appear to come from the new Telus number. Help!
Hello,I cannot receive SMS text message on my account. It tried switching phone and switching SIM card. It still didn't work. I have an iphone and can receive imessage through Apple ID, but cannot receive SMS text through the phone number, even if th...
My Account was randomly cancelled, some random person reported it as fraud. Since then I connected with the Customer Service and email them my documents to get my services back at [email protected], but haven’t heard anything from them yet.
Does anyone know if the prepaid sim cards are different from the monthly cards? THX
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