Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Resolved! Scam

I received a text from 13659988452 telling me my credit of 204.45 is ready, visit here for more information. Data rates may apply. Telus | Koodo. Is this a scam?

Esim Order

Im just wondering if anyone has ordered the sim online and whether the code comes with the email confirmation? or if they had to wait to get by mail? Doesn't say anywhere on their website how you get. Thanks

CraXtreZy by Just Moved In
  • 3 replies
  • 0 kudos

Tablet with Peace-of-Mind-Connect in USA

On my cell phone, I have an Unlimited-Can-US plan.On my tablet, I have a Peace-of-Mind-Connect plan which uses data from my cell phone plan. Question: if I use data on my tablet in the USA, will there be any roaming charges?

narfit by Just Moved In
  • 1 replies
  • 0 kudos

Make eSIMs free already

Ok, the writing is on the wall with Apple making the US iPhones sim-slot free. When is Telus going to get in front of this and start giving us eSIM vouchers for free? (seeing as how charging for a digital ID is pretty pointless).

fischersd by Just Moved In
  • 3 replies
  • 2 kudos

Why does Victoria have so much H+ around town?

Connection is especially bad near UVic. Even when it's LTE everywhere else around town, the UVic/Shelbourne St area is always H+. You would figure near the university you would provide better coverage. That aside, service across Victoria has been H+ ...

Brian_T by Just Moved In
  • 1 replies
  • 0 kudos

how do I top up my account

I signed up for a the Telus $15 a month plan and now have the following questions/misunderstandings. 1. I thought it was $15 dollars a month straight and simple. Now it has become more clear that is some sort of running balance, as I have a balance o...

glrider by Just Moved In
  • 2 replies
  • 0 kudos

Calls fail

My services with Telus has declined. I have so many dropped/failed calls. I have to keep walking around my house to try and get some sort of reception. Extremely frustrating…… makes me think about changing providers south Edmonton

Bebe by Neighbour
  • 4 replies
  • 0 kudos

Why is the TELUS 24/7 Chat and Phone Service closed?

I need to get a hold of Telus due to a billing issue, but since 4pm (Pacific time) I have been told that the Telus service is closed and to try again later (both phone and 24/7 chat line). I was under the impression that 24/7 service means 24/7... do...

rksegal1 by Just Moved In
  • 1 replies
  • 0 kudos