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Stream+ Premium TELUS Films & Series Activiation

I activated Stream+ Premium November 26 and wasn;t able to activate Disney+ and Amazon until I spent almost 4 hours on the phone with customer support. I have still not been able to activate Telus Films & Series as it errors out everytime whether on ...

Siegs13 by Organizer
  • 268 Views
  • 0 replies
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Why is chat always closed?

Since Black Friday, I have not been able to chat. It tells me to check the business hours, but that says chat is available 24/7. I need to chat with an agent and it just keeps telling me they're closed.

anaorgan by Neighbour
  • 222 Views
  • 1 replies
  • 1 kudos

Account Suspended

I’m a new Telus business customer. I ordered 6 phones, which finally arrived a few days ago after some delays at the Purolator office. When I went to set them up, I noticed my account is suspended. I believe it’s suspended as I attempted to cancel my...

Resolved! can't activate disney plus subscription

I've been having this issue for several weeks, when I try to go to the subscription page to manage my subscription I get the error 'Sorry, your subscriptions list is not available at this time. Please try again or check back later' but I have been re...

South West Edmonton Cell Service

I have been living in the Keswick/Windermer/SW area of Edmonton since 2016 and we keep getting told by Telus that, it’s a “new” area, hence the bad cell service. The dead zones around the SW are an absolute JOKE. For what we’re being charged, somethi...

JPuddy by Neighbour
  • 223 Views
  • 1 replies
  • 0 kudos

Resolved! SIM move from locked iPhone to new unlocked iPhone.

I presently have an iPhone 7 Plus that is locked to Telus. Can I move the SIM card from the iPhone 7 Plus to a new unlocked iPhone 15 Plus purchased from Apple as is or do I need to have my iPhone 7 Plus unlocked before moving to the new phone? If I ...

jimmyS1 by Neighbour
  • 667 Views
  • 4 replies
  • 0 kudos

Stuck in a loop trying to port in, please help

I purchased a Telus prepaid, registered the account and logged in, I have a temporary telephone number. I dial 611 with my new telus sim installed, it forces me to deal with a virtual assistant, I asked for help to Port number in from my old carrier,...

Telvic by Neighbour
  • 340 Views
  • 2 replies
  • 0 kudos