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Calls Dropping

5 mobile devices all with telus and all our calls keep dropping wherever we are. It's infuriating. We have called customer service and their solution was to turn our phone off then on. All our phone calls still drop. What is going on? This issue has ...

Ofca by • Just Moved In
  • 671 Views
  • 2 replies
  • 1 kudos

Want to switch from a data plan to Talk & Text

Hi,I'm done with having data. My wife and I almost never use it, so why pay for it? When I go to the talk and text plans on telus.com, it gives me the option of changing an existing plan, or adding a new line. But when I click on the "Change My Plan"...

Scynne by • Just Moved In
  • 481 Views
  • 1 replies
  • 0 kudos

Can't phone or text despite having a $13 plan.

I had to get a Data plan for a single month due to my home internet being out of commission for a few days. That plan ended yesterday but now I can't make or receive calls (even local calls) or texts because it's claiming I do not have a plan despite...

ADR3000 by • Neighbour
  • 619 Views
  • 3 replies
  • 0 kudos

Wifi Calling and Whitelisting - imported phones

Hi everyone, I recently purchased a Sony Xperia 5 IV XQ-CQ54 from the UK. The phone works great with everything (with the exception of lacking the bands for 5G). My only problem I am encountering is the fact that Telus still uses the archaic process ...

Sean09 by • Neighbour
  • 1155 Views
  • 5 replies
  • 0 kudos

Every other mobile company has better connection

I tried an Iphone 13, LG velvet, old pixel 2, and Fido/Freedom mobile/ Koodo and they all work. Inside of my first floor rental, my Telus connection gives me no bars and I've completed all the troubleshooting on the side. I had my friends with Telus ...

Charged for Easy Roam Us on BC Ferry to Galiano Island

It looks like I was charged for using Easy Roam US without going into the US recently. I was sitting on the BC ferry to Galiano Isalnd, and noticed well after I arrived that I had gotten an e-mail notification that my account was travelling outside o...

Bean99 by • Just Moved In
  • 997 Views
  • 5 replies
  • 0 kudos

Barely any signal

Live in the GTA. Network chart says to be covered under 5G. Hardly get any speeds and call drops or voice stutters when moving between rooms. Happens even when outside. Started off at 3 bars and now phone only shows 1 bar.. the customer service if yo...

GShah by • Neighbour
  • 891 Views
  • 4 replies
  • 1 kudos

Third Party In App Purchases Charges

I've been charged for in app purchases $14.99 for the past 5 months and Telus cannot tell me which app this is coming from but they're the ones billing me! Very disappointed in Telus and will be looking for another service provider soon, if this does...

nene by • Just Moved In
  • 668 Views
  • 1 replies
  • 0 kudos

Data Download Charge

Massive charge ($465) for data download on my cell while in Victoria. Complained to customer service with no luck.Supposedly downloaded about 13 GB of audio podcasts in just a few minutes. This doubled the amount of data I have used over the three ye...

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