Mobility Services
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Clarification on moving to Telus Talk & Text

I am unfortunately with Public Mobile, on an old flip phone.1) There is a Telus plan: Nationwide Talk & Text 25. Both the text and talk are called 'unlimited,' but there are notations:"Long distance calls originating in Canada and terminating in eith...

Xenophon by Just Moved In
  • 2 replies
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Resolved! Spam calls to my mobile phone on the rise

I am getting around 10 spam calls a day from what look like legitimate phone numbers. I have answered a few and its always phishing - easily spotted. But Telus, what's going on here? How does your system allow these through? I thought STIR/SHAKEN was...

_JC_ by Neighbour
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Resolved! Identity Theft

On August 13, 2022 someone broke into my apartment storage and stole some financial information. The next day someone accessed my bank account and tried to make a payment to: TELUS MOBILITY In all likelihood, the person who tried to pay off their ce...


If I am vacationing in the United States and want send text messages to Canada, are there any roaming fees if I am connected to the hotel WIFI in the US?

Garylee by Just Moved In
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Been a Telus customer for years - just upgraded 3 phones and now charged $150.00 in activation fees. Was told if I had completed online I wouldn't' have been charged that. I had tried 2 times to complete order online and it didn't work so ended up ha...

tamvei1 by Just Moved In
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Upcoming fee to pay by credit card?

I just saw the Telus is applying for approval to charge a fee to those who pay by credit card. Really, Telus? I've been a customer since I first got a cell phone, back in the flip phone days. Now I have to start looking for another service provider? ...

jamjari by Just Moved In
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Bring it back delay in returning phone due to travel

Hello, I am travelling abroad for a few months until January 2023. My bring it back date is in November 2022. I will not be able to return my phone until January 2023. What are my options? Or will I have to pay the device balance in the nov/Dec bill ...

Sidmehta by Just Moved In
  • 1 replies
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Requested a phone number change

Hello there! I tried to change my phone number online, and under my device and plans tab, every tab except "number transfer status" says And the number transfer status says thisI was wondering, how can I fix this? Is there a way to cancel my request ...

Screenshot 2022-08-12 153313.jpg Screenshot 2022-08-12 153131.jpg

Device care

I paid for device care for over a year only to find out Telus never actually registered my participation and payments with the sub company that is the insurance provider. It is a scam. Ten hours trying to get Telus to register me after paying 150+ in...

Tundratoad by Friendly Neighbour
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how to cancel roam like home

I live on the border of the USA and have had issues with picking up USA towers and being billed for roaming for the last ten years. I recently accidently signed up for roam like home and did not know that it would automatically renew for ever and eve...

Tundratoad by Friendly Neighbour
  • 2 replies
  • 0 kudos