Mobility Services
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Latest topics

Unhappy with the sales team for a new phone

I looked online and found a deal for a plan and a new phone. I went down to the actual kiosk and spoke to an associate who reviewed and confirmed the plan with me. I was on my lunch hour so I told him I'd have to come back the next day to have more t...

Karenvan by Neighbour
  • 363 Views
  • 1 replies
  • 0 kudos

Telus/Koodo Free Perks

The customers get free perks in Koodo. Telus should start offering those perks as well. Lot of people are with Rogers for their network coverage as they have less dead spots. Rogers subbrand Fido offers 5 hours of unlimited data in a month. If Koodo ...

OMG-Help

Does anyone have a phone number that allows you to speak with a real person??

F2c3t4i5 by Neighbour
  • 446 Views
  • 2 replies
  • 0 kudos

How to diagnose bad wifi calling quality?

My house is a farraday cage, and I *have* to use wifi calling. It's not great. Sometimes I get robot-voice, underwater-voice, and really bad audio dropouts -- like I'm hearing every third word. We have have gigabit fibre, and the call quality issues ...

dsjstc by Friendly Neighbour
  • 517 Views
  • 1 replies
  • 1 kudos

Terrible Customer Service and billing errors

Made the mistake of signing up for home and mobile services with Telus after speaking to a door to door Telus representative. Some family members also signed up at the time for home services. We were told our $70 connection fee would be waived and th...

madivan7 by Neighbour
  • 2012 Views
  • 12 replies
  • 3 kudos

Add a smartwatch Plan with separate number

Do I need to talk with Telus to setup a smartwatch plan? I want the watch to not have my number, but it's own number. I can't find anything on the web or the app to add it (unless I buy a new watch through telus).

Ellester by Neighbour
  • 840 Views
  • 4 replies
  • 0 kudos

Telus customer service is horrible

Telus has messed up on my bill multiple times in the pastfew months. Recently by charging me 3 times for a bring it back that was already returned. Then decided to go ahead and change 3 of my plans on their own. First agent I spoke to was great and t...

Mesa by Organizer
  • 559 Views
  • 1 replies
  • 0 kudos
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