When upgrading or canceling a line:I have the TELUS Easy Payment and the Device Discount.What I am asking is if I was to upgrade or cancel this line would it be:Easy Payment Balance + Device Discount = Total amount owed ?If not how would the total am...
I was charged for 2 inbound calls on Dec 5th but I didn't make or receive any call at the indicated times. No any record on my phone either. What could be the possible reasons for it?
I just switched to Telus 50GB unlimited and my speeds on 5G are slower than I had on Koodo. I called tech support and it was elevated 2 levels and I was told the service in my area for 5G was poor. I asked where the tower for 5G was and she told me t...
Been with Telus for a year now as a prepaid customer but every month I have to go into a Telus store to hook up service. Tired of going to the store to beg to have my phone hooked up again. Is there a way to reset an account on the Telus app?
I received a call from Telus offering a $500 credit towards a telus mobility plan. and i really dont need or want that. what i do need or want would be a month of free internet, or a free house camera to add to our smarthome.I was also upset that the...
My voice message is not being played when a call goes to voicemail
I’m writing this post out of deep frustration after having been on the phone with a representative for over 2 and half hours and only to be put on hold after every 5 mins and then told that the representative doesn't have a resolution and that someon...
Hi, I got this new iPhone 14 plus Telus mobility plan from a designated Telus mobility centre and my account was suspended due to suspicious usage less than 6 hours after setting up the phone. I have sent all the required documents via email and want...
How can we escalate an issue? They seem to block you at customer service/sales. We've had the most horrible service and no one seems to plan on helping us. Telus has screwed up our new order for cell phones/plans, very clearly their mistake, and the ...
My new sim was mailed on November 29 and which I still havent received. But when I checked My Telus account, it shows that the billing cycle has already started as of December 02. My question is that how can you charge me for the days I dont have the...
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