TELUS Neighbourhood

bevinbrtz

Hi, I have a prepaid mobility account linked to my Telus Home services account. There is an option in the mobility account to "update your contact information" but when I click that link I get the message "Sorry, you are not authorized to access thi...

bevinbrtz

Landline is FINALLY working, but after three rings goes to Telus voicemail. It needs to be at least 7 but I would prefer if Telus voicemail didn't pick up at all and it went to the physical phone voicemail. How does one do that?

bevinbrtz

First, it is NOT the phone that is the issue. When you try to call the landline you get a message "this customer is not taking calls right now" or " the number you have dialed is not in service". My parents just moved to a retirement home, they want...

bevinbrtz

There are insufficient funds in the account" when you try to make a call. There is plenty of money in the account. When you try to call the number it goes straight to voicemail. This phone is set up on autotop up, has been for months, nothing has c...

bevinbrtz · 11-08-2023

Hi, is there anyway to recover deleted e-mails? I inadvertently deleted ALL a few weeks ago. Not just in my trash but are completely deleted....

bevinbrtz

I know exactly what to do. And as I said it does not work.

bevinbrtz

this does not work. you get 4 quick beeps and any key pressed after that disconnects and there is no change to the rings before going to voicemail

bevinbrtz

To whom would I send that private message? Reply to that email that was also sent? A very odd address....

bevinbrtz

That is what I had to do. But I never had to do that before. For months, years even, it would just automatically top up when the balance was below the set amount.

TELUS Neighbourhood

User Statistics

User Activity

Can't change contact info online in prepaid Mobility account

Change times landline rings before going to voicemail

Landline does not ring on incoming calls, outgoing work fine.

Pay as you go phone gives message "this phone does not have a plan" or

recovering deleted e-mails

Re: Change times landline rings before going to voicemail

Re: Change times landline rings before going to voicemail

Re: Landline does not ring on incoming calls, outgoing work fine.

Re: Pay as you go phone gives message "this phone does not have a plan