Hello, I have had on-going issues with my TELUS mobility data service (and Bell) while within my workplace and other buildings (Costco, Walmart, etc) in which data is slow and continually drops to 3G without me being able to restore it to LTE or 5G. ...
I keep on getting calls from people with South Asian accents about Telus Mobility promotions. I've already complained to Telus Mobility and they told me that they will put my number on the no contact list. Despite this, I still get calls. Just five m...
I recently cancelled my subscription and my bring it back device was due to be returned. My cancellation email said that I can return my device to a store or contact telus to arrange shipping. The store said they couldn't do anything for me. After an...
Over the past year I have noticed my cell service has gotten to be terrible. Data is worse yet! It used to be I would have to turn off my wifi home( we have satellite internet) and browse over data, now my crappy wifi seems better than the data I pay...
I recently set up call control on my account and tested it out by calling from a number not on my accepted list. It worked great except it only plays the prompt to select a number to connect the call in English. Does it not offer a French prompt? Cou...
Just got this with my new plan last week. I’m trying to figure out how long I have to redeem it just in case it expires but I can’t seem to find anything on a time period for redemption. I already have a year sub to Disney that expires in March so I ...
I was convinced to change to Telus July 4, 2024. It has been an absolute nightmare dealing with customer service. I am continually being charged for services I have not received. The last few times they blamed me for not changing the service over. It...
I've ported in my number from Bell and follow the process online. It asked to choose for a service and I choose one of the phone number in my account and it say's that nothing will happened or change on that account. Followed the process filled in th...
My phone thinks it's in the UK. So early this morning my phone service stopped working as well as my WIFI, I couldn't do anything.This morning when I woke up, same thing was happening. I factory data reset my phone. My setting up the phone, my phone ...
Dear Telus Customer Support, I am writing to express my concern and frustration regarding recent interactions with a Telus salesperson named Nia, who visited our home to promote a home security package. We were offered a package deal, and after all t...
