We went to the Park Royal store in West Vancouver this week to chat with a specialist about options for changing our plan. It was the worst customer service. She was chewing gum, blowing big bubbles and snapping them while talking to us, and scrollin...
7 days ago i signed up for a byod plan and it said it was approved but the order online is still waiting to be processed. What's the average time to ship a sim card?
Hi I've signed up for a byod plan last friday, it said it was approved and it's still processing. What is the average time this takes . Because it's been a week today
We only get 1 or 2 bars on our phones…and calls drop regularly! Why is there only 1 cell tower any near here?
I have been a Telus customer for 25 years, and I’m very loyal. We recently moved to Chilliwack, and I have only one bar of signal at my home in the Little Mountain area and my workplace between downtown just before the freeway overpass. Sometimes I h...
I have a corporate voice only plan through work, yet I am now being charged $3 a month for a data block. My question is why am I being charged this on a voice only plan, and how do I get this charge removed? Using the live agent option has been hopel...
Hello,I have call control enabled on my account. A private caller was able to “pass screening”. The private caller is listed in the call control list as passed screening as well.I thought call control would take care of this ?I guess if someone is th...
I Had my phone stolen from me and when I went and got a new SIM card and told them my phone had been stolen they never blacklisted the IMEI. I basically paid $1200 for some random persons new phone I mean it's not really hard to get past frp these da...
Never process a trade in online, even if there is an good trade in bonus credit.The only reason I completed my trade in online was for the bonus credit because duh. I have gotten confirmation that they have already gotten my old device back in Oct. a...
I am absolute sickened by this company and the lack of customer service. I am unable to receive a call-back until JANUARY 5TH. I am trying to lower my plan, as TELUS continues to **** and pillage with fees, while raising the monthly fees to have a ce...
