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Loyalty Offer Not Honored

I recently received a text with an exclusive loyalty offer that offered to waive my existing device balance if I upgraded my device … then when I went my local store Telus refused to honour the offer. Anyone else have this issue? My suggestion would ...

Edwin by • Neighbour
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  • 5 replies
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Account services suspended

Hello, I activated new mobility services recently and when I put the sim in, I receive a text from Telus that account services have been suspended and to contact Telus. They then tell me to email [email protected] with 2 pieces of government issued ...

taran07 by • Neighbour
  • 678 Views
  • 3 replies
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Re: Bring it back assessment inaccurate

*Warning: Beware of Telus Business Solutions Scam (Nov 2024)*After 34 years of loyalty, I'm severing ties with Telus due to a devastating experience.On Mr. John Paul from the Philippines, claiming to represent Telus Business Solutions, contacted me w...

Disney Plus offer

Hello - I got a 5g plan and a new galaxy S24 plus a few months ago. Am I eligible for the 24 month Dplus promo? Looked at the checkout for the applicable plan but it v was listed at $12.99. How do I know if I will get the bonus if I sign up?

MDByyc by • Neighbour
  • 920 Views
  • 4 replies
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Resolved! eSIM

Hi all,When ordering an eSIM and a plan for BYOD through the website, is the eSIM sent electronically to your device, emailed a QR code or mailed as a voucher? We have 4 iPhones to port over if that matters. Just trying to figure out the process. tha...

arnchow by • Neighbour
  • 572 Views
  • 1 replies
  • 0 kudos

Really nice experience!!

My whole time with Telus so far has been vastly unpleasant (I'm sorry lol but it's true) but I recently had a great experience. I can't find a feedback form, so I wanted to say here quickly: a couple weeks ago I called Telus to fix a goof-up I made w...

Account canceled

Hi Telus, I purchased Telus sim with phone before 15days, it was activated than and there and after 6-7hours they suspended my account. I tried reaching out to them and when I talked with them they told me to mail certain documents like my passport, ...

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