Mobility Services
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Latest topics

I want to disable my voicemail

I have called and spoken to 2 different reps who both times said they had removed it from my account and both times they had not. When I boot up my phone, I get the notification of "new voicemail" and it wants me to set up voicemail, which I don't wa...

Billing issues after account closed

I have closed my mobility services with Telus in January of this year (2024) due to moving to other country. I called the customer service. Was redirected to the billing department. I’ve paid all the outstanding balance and was told everything was ok...

Resolved! Can't email to text Telus

I'm sending emails to phone number [email protected] but it's not coming through (to text). Is this still an option for Telus or do I need to change parameters on the phone to start receiving texts from email? Bell and Rogers email to text wor...

mick4041 by Neighbour
  • 2498 Views
  • 1 replies
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Stop getting alerts when travelling to other countires

Hi, I travel between Canada and the US every day for work and am constantly getting messages like “welcome back to Canada!” etc. Hoping for a way to turn off text messages from Telus each time I change countries, without just blocking the number (I s...

DylanH by Neighbour
  • 1063 Views
  • 3 replies
  • 0 kudos

Poor Network in my home area

I am with Telus with 2 lines. At my home address, the network connection is Very very very very poor. Even though I have enabled the WIFI calling, the calls gets disconnected or the other person can't hear anything. Even on the driveway out side my h...

upgrading to newer phone.

so i don't understand why when you want to upgrade to a newer phone you have to get a new plan. why do we have to get something don't want and plus don't have the money for. makes no sense because of that don't want to upgrade. Tried to upgrade wifes...

jk61 by Neighbour
  • 619 Views
  • 1 replies
  • 0 kudos