Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Verification Codes from other businesses

I am having issues receiving verification codes from other business (ie Presto) to confirm purchases etc. I am not receiving those codes to my iPhone 11. I have checked all the settings and they seem good for not blocking any messages, reset the netw...


When upgrading or canceling a line:I have the TELUS Easy Payment and the Device Discount.What I am asking is if I was to upgrade or cancel this line would it be:Easy Payment Balance + Device Discount = Total amount owed ?If not how would the total am...

matt5 by Just Moved In
  • 1 replies
  • 0 kudos

Got unknown inbound call

I was charged for 2 inbound calls on Dec 5th but I didn't make or receive any call at the indicated times. No any record on my phone either. What could be the possible reasons for it?

Azteker by Organizer
  • 6 replies
  • 0 kudos

5G speed poor. Worse than LTE+ on Koodo

I just switched to Telus 50GB unlimited and my speeds on 5G are slower than I had on Koodo. I called tech support and it was elevated 2 levels and I was told the service in my area for 5G was poor. I asked where the tower for 5G was and she told me t...

SMOKESKULL by Friendly Neighbour
  • 4 replies
  • 1 kudos


Been with Telus for a year now as a prepaid customer but every month I have to go into a Telus store to hook up service. Tired of going to the store to beg to have my phone hooked up again. Is there a way to reset an account on the Telus app?

Avam by Just Moved In
  • 2 replies
  • 0 kudos

promotional calls, offer something new

I received a call from Telus offering a $500 credit towards a telus mobility plan. and i really dont need or want that. what i do need or want would be a month of free internet, or a free house camera to add to our smarthome.I was also upset that the...

TreeB by Just Moved In
  • 6 replies
  • 1 kudos

Fraud investigation

Hi, I got this new iPhone 14 plus Telus mobility plan from a designated Telus mobility centre and my account was suspended due to suspicious usage less than 6 hours after setting up the phone. I have sent all the required documents via email and want...