Two weeks ago I upgraded my wife’s account to a U.S./Canada plan for an extra $5. Yesterday o had to increase my bill $35 because the “only available plan” was premium US/Mexico/Canada. After several attempts talking to customer service they assured ...
For the last few weeks, as noted on my last call with Telus I have been having issues with the Telis website showing the correct amount once i get to the cart. For example even though i had unchecked bring it back, it would still try to checkout as b...
Telus is an absolute joke. They have sent me a message on April 28th saying my appointment for may 1st was cancelled, and when I called they told me to ignore the message and that they were still coming. I then got another message today asking for me...
Upgraded from the old smart hub to the new 5G smarthub outdoor unit 3 weeks ago, and the consistency of the signal had been excellent, always between -95dBm and -98dBm (4-5 bars) 5G on the device webpage. Speeds the promised 100MB. However of course ...
I just signed up for Stream+ premium and I successfully activated Amazon Prime and Netflix Premium. However, when I activated Disney Plus, the billing method didn't change from Google to Telus. I need help getting Telus billing to take over Google bi...
Did a routine phone-in check for my (Prepaid) balance. April 27/24."Your balance is... 10 dollars and...and will expire February 24th, 2025"I paid (in person) 100 dollars + tax in January 27, 2024, and have the receipt. So I logged into my account an...
I had to speak with five people today to get an answer about upgrading my phone. The agents I first spoke with did not listen to my issue and did not know how to solve it. One agent completely ignored why I was calling and proceeded to "mansplain" th...
Is anyone else experiencing issues with SMS, having to retry sending text messages? Or issues getting phone calls? My location is in Eastern Ontario, so curious if there are issues.
I was on vacation out of Canada with data turned off for primary TELUS number (I have used other travel sim).However,they charge me for 4 days in roaming even the data was turned off. When I call to complain ,customer support told me that if I don't ...
I cannot find out if Telus charges for international wifi calling. Can anyone tell me? My data roaming is off and my wifi calling is on. Thanks
