Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Bad service

Does anyone living in Rosedale (red deer) have the worst service, always cutting out, no one can ever hear you?

Rachelc by Just Moved In
  • 2 replies
  • 0 kudos

Charged for texts I never sent

Telus is charging me for 405 texts messages sent to a US number that were sent at 4am on June 14th in a 40 minute window. The phone was in a locked office that no one but me had a key to. This isn't the first time that this has happened apparently as...

Huntleys by Just Moved In
  • 4 replies
  • 0 kudos

Crappy 5G and LTE in Edmonton

I have been having really bad data and phone services by TELUS in Edmonton. Downtown and southside. I have tried to explain this several times but nothing. I am posting a link to the screen recording I have captured showing how the 5G experience is f...

ritesh by Neighbour
  • 7 replies
  • 0 kudos


Telus hub has been cutting out for past week every 20-30 minutes. Cannot watch any movies, no bandwidth at all. Support not returning calls. **bleep** SERVICE.

Mcmasslin by Just Moved In
  • 2 replies
  • 0 kudos

Esim and Prepay

HiMy wife and I are travelling to Vancouver on Saturday and I’m trying to find out whether the Telus prepay plans work with an eSim as that seems the best way to ensure we’re connected as soon as we arrive. Any advice greatly appreciated.

Ianatcove by Just Moved In
  • 3 replies
  • 0 kudos