I am so pissed! Been on hold now for over 2 hours and 50 mins as I a being transferred to a 3rd department within Telus mobility! Trying to migrate one business account to a personal prepaid account. Waited 15 mins for business customer service who s...
There are insufficient funds in the account" when you try to make a call. There is plenty of money in the account. When you try to call the number it goes straight to voicemail. This phone is set up on autotop up, has been for months, nothing has cha...
I've been fully activated on everything stream plus offers since the day I signed on, yet I continue to receive an "Action required: Activate your TELUS Films & Series subscription" email every few days. More of a mild annoyance than anything, but st...
What have you done to the my TELUS app. I am on the app trying to view my mobility bill and 1. I am redirected to My TELUS Web (with a not "Let's redirect you for a better experience and access to all features, manage this account on My TELUS web") I...
Does anyone get correct billing that team members keep making worse. I'm at the point where I seriously think they are lying to me to get me of the phone. I keep complaining that they are adding charges and they lie about how much I owe. I pay it off...
Good Day,I received an unacceptable response via email when I requested a phone call to discuss the up charging on my bill.Please provide an email to contact.
I am looking for a Telus employee to help me understand what is considered an acceptable wait time on the phone for EPP. And if someone could please contact me!@Anonymous frustratedly Ryan
When we lived in BC we had home internet and mobility plans with Telus. When we moved to Nova Scotia, we kept our Telus mobility plans but changed our internet to Bell because there was no Telus home internet service here. To keep our emails, Telus c...
Enable Starlink Direct to Cell in remote areas this can be a huge improvement. If Starlink comes out with a phone plan they may take customers but if you integrate Starlink into your network there would be no reason to leave.
We are travelling to the states and I would like to use my hotspot to provide my kids with internet. I have a Us/ Canada/ mexico plan . Am I able to use my hotspot in the states without any extra charges ?
