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S23Ultra Telus 5G not working at all...

There you go.. S23 Ultra (not a phone issue) Telus 5G deal (not a network issue)No 5G at all...Only LTE+ or less... I tried everything! Network Reset, switch sim, hard reboot, etc... To no avail....

TomPilon by • Friendly Neighbour
  • 2711 Views
  • 10 replies
  • 1 kudos

Resolved! Calls to Apple Watch immediately bounce to Voice Mail

So we have two Apple Watch cellular users in our household.. just discovered that when either user is away from their iPhone (or their iPhone is turned off) and is relying on their Apple Watch to receive voice calls, they are out of luck. All calls i...

DeanoYVR by • Friendly Neighbour
  • 2192 Views
  • 5 replies
  • 0 kudos

Resolved! Unlimited Domestic & Intl Text with my 5g+ Plan

Okay, can some one explain this feature to me. I am on a 5G+ Plan and it says that I have Unlimited Domestic & Intl Text included. If I am in the EU, can I SEND texts and receive responses? Does this cover MMS as well as SMS texts? My is a US/Canada ...

Stream+ & Prepaid Annual Prime Membership

I am looking to add a Stream+ subscription but I already have an existing annual Amazon Prime subscription that ends in September 2024. I can't seem to find any details about what happens when I add Stream+.Does any of the following happen?1. Pause m...

Text to email not working the last few days?

I use text to email all the time for reminders, but this week, my texts are no longer arriving. (Earlier in the week, I'd suddenly get an entire day's worth in a few minutes). (Android, Google Pixel sending to Yahoo. My "text email" is in my yahoo co...

Crystals by • Neighbour
  • 828 Views
  • 1 replies
  • 0 kudos

Mobility Plans

Two weeks ago I upgraded my wife’s account to a U.S./Canada plan for an extra $5. Yesterday o had to increase my bill $35 because the “only available plan” was premium US/Mexico/Canada. After several attempts talking to customer service they assured ...

Fisher19 by • Neighbour
  • 1041 Views
  • 1 replies
  • 1 kudos

Resolved! Loyalty offers

For the last few weeks, as noted on my last call with Telus I have been having issues with the Telis website showing the correct amount once i get to the cart. For example even though i had unchecked bring it back, it would still try to checkout as b...

Royal403 by • Neighbour
  • 1505 Views
  • 2 replies
  • 0 kudos

Home security and mobility

Telus is an absolute joke. They have sent me a message on April 28th saying my appointment for may 1st was cancelled, and when I called they told me to ignore the message and that they were still coming. I then got another message today asking for me...

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