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twomoe
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Joined 2 years ago
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Re: New EPP line activation waiting time
Hello, if you signed up for eSIM for your EPP lines, you can just call EPP customer service (+1 844-888-4440) and they'll process your new lines for you. I called them yesterday and they just activated my new lines during the call. Also don't forget to confirm all the discounts, credits, etc with customer service.3.8KViews1like1CommentNew EPP line activation waiting time
Hi! On November 28 around 19:30 (MT) I ordered two BYOD plans through EPP portal, both with $60 Unlimited CAN-US 100 5G+ plan (along with $5 PAP discount and 24 months $15 bill credit, so $45 each line for two years). Both lines are opted for eSIM. It's been 4 business days and I checked the order status and it’s still not processed yet (showing "Order placed"). I thought with eSIM the process should be fairly fast, clearly it’s not the case. I’m wondering how long does it take to process / activate? I’ve scheduled a travel soon so if it won’t be activated next week I need to do some planning for that.Solved3.8KViews0likes8Comments