Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Number transfer?

I submitted a transfer for my number to Telus about 3 hours ago. I can see my service is canceled with my previous provider now, but I don't have service on my device yet. How long should this typically take?

Unable to connect to network while abroad

Currently travelling in Japan & using IPhone 12.Have been unable to connect to any mobile network via my existing Telus SIM (have tried restarting and toggling between automatic/manual network selection).While I don’t plan on using data roaming, I’m ...

Rzchng by Just Moved In
  • 3 replies
  • 0 kudos

Updating plan via app

For the last year or so, I've been unable to update my plan via the website or the app. It always says that I've updated my plan already this billing cycle, and I'll be able to update it again on November 25th. In reality every month I don't update t...

Brett2 by Just Moved In
  • 3 replies
  • 0 kudos

Terrible cell service

We have done everything we've been told to do when I called in and even went to store. I've done the resets in network settings and even replaced our sim cards. We still have 1 bar alot of the time and can't make calls without either calls dropping o...

LiliB by Friendly Neighbour
  • 9 replies
  • 1 kudos

Resolved! Voicemail - No Personal Greeting Fix iPhone 15

Thought I'd share a fix for a problem I had setting up a personal voicemail greeting on my new iPhone 15 pro, in case others have a similar problem. After setting up voicemail in the normal manner and recording a personal greeting, callers to my phon...

DonW1 by Just Moved In
  • 9 replies
  • 3 kudos


Hi, I’ve been reading on how to activate eSIM. I have found out that I can either wait for the voucher to arrive in the mail or if I go to my settings on my phone and choose use QR code. There is a button there that I can use to enter details manuall...

Lovelyh by Just Moved In
  • 1 replies
  • 0 kudos

Mobile data lost on Gray market phone

I have a Ulefone Armor 7e ruggedized phone which was working great for years.A couple of weeks ago I lost mobile data and texting. After several attempts with Telus tech support I can sometimes get mobile data if I change the bands for the area I'm i...

Jan-l by Neighbour
  • 9 replies
  • 0 kudos

Service down

My calling services in or out going has been down for weeks in my area. Outage maps show that all is well. Nice phone nice area no service P0J 1N0

I keep getting phone calls from 1 888-537-8118

I keep getting phone calls from 1-888-537-8118 they call when I can’t answer the phone and don’t leave voicemails I have call control on but the number shows in the log as globally accepted. I answered the call tonight but it sounded like I was calle...

Mike11 by Just Moved In
  • 1 replies
  • 0 kudos
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