Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Wifi calling never works

I have starlink satellite internet and it seems that wifi calling doesn’t want to activate 90% of the time and I don’t know what else to do. I contacted support and they do some resets and it starts to work. Next day same issue. Works great with work...

Kman82 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Speaking With An Agent

I have not been able to either receive or send a text message on my phone since 7 February 2023 and in trying to call I get the automated system which wants to send a text message in order to help me connect, which I can't receive. I try Telus Assist...

MyTelus App Not logging in

Whenever I attempt to log in to the MyTelus app I input my login information and it gets accepted then the app just loads (does the 3 dot thing) forever and never logs in. Anyone else having this issue? Is it only on Android or potentially only on my...

Jfyfe by Just Moved In
  • 1 replies
  • 0 kudos


MY Elderly father, is being charged for long distance. He returns calls to scam numbers. thinking it is someone looking for him. I have shut off the long distance and international calling four times. It is continuing. he is fixed income and getting ...

TRUDYB by Just Moved In
  • 2 replies
  • 0 kudos

eSIM services - Telus falls short, way short...

1. Apple provides auto-migration of the eSIM when purchasing a new device. Telus blocks this feature. 2. Telus demands customers 'purchase' a new PHYSICAL eSIM CARD. Pure money grab from Telus. 3. eSIM comes only on a physical card that must be Snail...

JPNX by Just Moved In
  • 6 replies
  • 4 kudos

VoLTE not active

Hi there,It seems VoLTE is not active in my non-Telus iPhone 13. Does anyone have the same issue? Can someone explain how to make the toggle visible in my iPhone 13 and activate this service?

jimmycela by Just Moved In
  • 1 replies
  • 0 kudos