Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Pricing issues

We are a small business with 4 phones. We've been a customer since 1990. In the last year two of our phones are charged at a base monthly rate of $47.50, while 2 are now being charged at a rate of $59.00. The plan is the same. This of course does not...

Dunbar by Just Moved In
  • 588 Views
  • 1 replies
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iPhone 12 5G vs LTE Data Timeout

Device: iPhone 12 Pro purchased new through Telus 2 years ago I was wondering if anyone has had this experience. In Edmonton, I use LTE because if I try to use 5G I find that I often get data timeouts and other connectivity issues despite having dece...

Affiliate Pricing

I drive for food courier companies like UberEats, Skip, DoorDash. I've been advised by a couple of them that they have special affiliate pricing for drivers on mobility plans with Bell and Rogers (Red Wireless). The price savings is dramatic!I've spe...

Corpcon by Just Moved In
  • 607 Views
  • 1 replies
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West Brant - Brantford very poor cell phone coverage

Hi - I just moved to the West Brant area, and the cell phone coverage is absolutely terrible. The calls keep dropping and there is no LTE coverage in the area. What is the solution to this problem? I feel like with the population booming in this area...

usmkh89 by Just Moved In
  • 694 Views
  • 2 replies
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Resolved! losing a customer

i have been a loyal EPP telus cutomer. this year I have all my family 4 phones up. I went to up grade my kids phones.Kid 1 new apple 14 for$15/ month plus $55 plan. then they charge me an activation fee - for what ? - the agent tells me to call custo...

samnic59 by Just Moved In
  • 1914 Views
  • 4 replies
  • 0 kudos

Charged before SIM card arrive

I am a brand new customer and before I signed up for Telus Mobility, I was told by the agent that the billing would start after I received the SIM card in the mail, ported in my old number, and activated it. However, I just found out from support CHA...

GF1 by Just Moved In
  • 1256 Views
  • 3 replies
  • 0 kudos

Mobility Service Plans

I would like to share my truly awful recent experience trying to negotiate a less expensive mobility plan with Telus. It has left me feeling that their customer service staff including the so-called Loyalty Dept. staff are being trained to act as sca...

JKM by Neighbour
  • 1754 Views
  • 4 replies
  • 0 kudos