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How do you get Service retention service.?

I was with Telus for a very long time prior so here’s my story last year March I took over my phone which was a company phone. I was told a certain rate a month 180 that was the least amount two years payout in 1000. I also got the insurance in case ...

Packages

I was going to upgrade and get a new phone, will I be able to keep my current number if I switch plans ??

Swap plans on numbers for same account

Hi, I have only recently started a 2 year term plan with Telus that I can’t use, since my preferred phone is 3G. Telus doesn’t support 2G/3G networks and mms doesn’t work with older models. Right now I’m using a secondary SIM with Rogers as my main p...

International Roaming

I was in Europe for a 16 days in June. I purchased a 15GB eSim for $30 that covers the whole of Europe and it worked great.I would have preferred using your EasyRoaming services as I it would be easier and seamless. However at 16 days X $16= $256 the...

Gromoro by Neighbour
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Voicemails

So I noticed that voicemails are different now and that sometimes it’ll be a female or male saying “your call has been forwarded to voicemail the person you are trying to reach is not available” and then the other one will be a female saying “you hav...

56789 by Neighbour
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Resolved! 611 and voicemail Language

Hello How do I change voicemail options and 611 from French to English? live in Quebec but English is my first language. It would be easier for me to understand.

Loss of cell signal on new Pixel 8 phones

Since the june update two of the four new pixel 8 phones on my family plan have lost all signal on 5g and the only way to get it working again was to bring the phone to local Telus store and have them change settings to LTE only. The store's service ...

cbull by Neighbour
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Bring it back scam

I just did the bring it back with my S23, did the online tool entered that all buttons worked but screen was cracked. As there were a few cracks on it.was told I shouldn't have to pay more than 160 or whatever it was that I had paid online when getti...

5G+ SA - Standalone in Toronto

I recently upgraded to a 5G+ plan and have the latest S24. I was wonderting if Telus had deployed 5G SA in Toronto by utilizing an app (Network Cell Info) on Google Play.It has alot of information on the connection (signal strength, band, SNR, Qualit...

Cellsurf by Neighbour
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