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Telus not honouring the agreement

On November 29, 2024 (Black Friday) I called into the telus to see what offers they had on that day for me to take advantage of as well establish a 5th line.The person I spoke with on the phone proposed a deal for me that would be $40 a month per lin...

Telus Breaking Agreement Signed in March 2024

My wife and I have been customers for close to 20 years, In March 2024, I signed a new two year agreement that included two 24-month equipment discounts for $5 and $10, valid through to March 2026. These discounts were removed in December 2024 withou...

Hyco22 by • Neighbour
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  • 1 replies
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Missing 2 Pixel Watches in Account

Hi,I bought the Telus Business Plan for 4 Lines, I had been promised as below. (Bought on November 30)Each Line (Each Number)Pixel 9 Phonewith $ 0 Down + $ 0 per/monthPixel 3 Watchwith $ 0 Down + $ 0 per/monthwith 0 per month planSo Total I bought 4 ...

Switching from old Stream + to new version

I subscribed to the old version of Stream + (Netflix, Apple TV, Discovery) and just switched to the new version. Once I subscribed to the new one, all the activation links worked, but it’s still the old one showing on my account. Do I need to cancel ...

Payee solutions

Question....Im with Public Mobile and Telus bought Public Mobile ten years ago. My PM account number is 14 digits starting with "0000". To add telus as a payee on my online banking there are only 2 options, 8 digit and 10 digit account numbers. Can I...

Pulp32 by • Neighbour
  • 389 Views
  • 1 replies
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Prepaid airtime

Hello,Something very strange is happening with my account. I got a message, supposedly from TELUS, advising me that my 100 airtime minutes have expired, but when I check on the MyTELUS app it shows that I haven’t used any minutes. Any thoughts on wha...

Is reauthid.com actually linked to Telus?

I signed up for a deal on a USA / Canada / Mexico roaming plan that I saw advertised on the Telus website during Black Friday, and then nothing really happened: no updates about the status of the order for days on end.I called to follow up a couple o...

LG8192 by • Neighbour
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  • 5 replies
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Plan Discrepancy

I get calls from Telus almost daily, and one day I bite. I'm looking for new mobility services for myself and my son in Uni and the offer was "unlimited high speed data, call and texts for $35/mos, plus the $70 activation fee, so for the first 7 mos ...

kelij by • Friendly Neighbour
  • 1743 Views
  • 8 replies
  • 0 kudos
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