Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Port from Roger’s to telus

Hi. I ported my number from Roger’s to Telus. My account shows my previous number. However, there is no service - I can’t text/ call and phone shows in SOS.

Salty by Neighbour
  • 1015 Views
  • 3 replies
  • 0 kudos

Roaming and Incoming Text messages

Hi,I am currently out of the country. My current settings on my iPhone isAirplane Mode - ONCellular Data - OFFCellular Data Options - Roaming OffWi-fi calling - ON How can I received One-time passcodes from Bank or Amazon etc.? Can I modify some sett...

Dineyar1 by Friendly Neighbour
  • 795 Views
  • 1 replies
  • 0 kudos

Customer Service Review

Hi, I'm not much for telemarketers but I just had a really good service call with a Telus employee and I would like to write a positive review for them. Where would I do this?

Connection fee not mentioned and charged

As a long time Telus customer (more than 6 years), I called Telus yesterday to let them know I got a call from Rogers to offer me a much better deal. Got transferred to a Royalty team, they suggested me I can move to Koodo with aA cheaper month fee a...

HeadPro by Neighbour
  • 1287 Views
  • 4 replies
  • 0 kudos

Resolved! Can somebody clarify what this means on this plan?

Plan:Unlimited Canada-US-Mexico 150 5G+Feature:Unlimited international texting and picture/video messaging from CanadaThis plan sounds like you can use it like a Canada USA plan (no border) but with Mexico included. Is this correct?Do I get calls, te...

Cariboodi by Just Moved In
  • 1446 Views
  • 2 replies
  • 0 kudos

Change my mind about moving to Koodo

I just got off the phone with Telus representative, decided to move from my old phone plan from Telus to Koodo. I suppose to get a new SIM card on Monday and then I will switch the same and complete the transfer. Now I change my mind. Can I back out ...

HeadPro by Neighbour
  • 920 Views
  • 1 replies
  • 0 kudos

Number transfer?

I submitted a transfer for my number to Telus about 3 hours ago. I can see my service is canceled with my previous provider now, but I don't have service on my device yet. How long should this typically take?

Unable to connect to network while abroad

Currently travelling in Japan & using IPhone 12.Have been unable to connect to any mobile network via my existing Telus SIM (have tried restarting and toggling between automatic/manual network selection).While I don’t plan on using data roaming, I’m ...

Rzchng by Just Moved In
  • 1075 Views
  • 3 replies
  • 0 kudos