Mobility Services
Forum discussion about TELUS Mobility services and solutions.
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Unable to contact telus webstore for an order return

Hi,I have not been able to get in touch with anyone regarding an Telus webstore order return. I have tried emailing "telusorders@telus.com" multiple times with no response/acknowledgement whatsoever for more than 5 days.The customer service contact n...

Just got scammed on BIB S20 Plus be careful people

I have an offer for an s20 plus on bring it back for 14.17 a month for 2 years and 320$ after to keep it and I have proof in my account of this and Telus reps and supervisors say it's a mistake, that they'll correct the offer but in reality it's 620$...

Voicemail Retrieval

What is the voicemail Retrieval number for Fort McMurray Alberta?I know I can access directly from my phone, and also by calling my cell from another phone and interupting my greeting, but isn't there a retrieval number also I can call, enter my mail...

Sarah6980 by Just Moved In
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Cannot contact the Telus Online Order Services

I have ordered a new phone for my son and daughter. My sons phone shipped and was just left on our front step by a courier. The other phone was sent via Canada Post and the tracking states that it was delivered to our mailbox but we did NOT receive t...

Credit check

On June 13 2020 i signed up for a plan with telus. Upon checking my equifax telus did 2 hard inquiry? One on June 13 2020 and on June 15 2020 is that normal?

mkrpll11 by Just Moved In
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Data charges

I'm curious, when I renewed my my cell phone a few months back I was given a new plan. I was also told I wouldn't incur overage charges that my data would revert to 3G. Did this change? I just received a text saying if we use any more data that this ...

JJ81 by Just Moved In
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  • 2 replies
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Airdrie cell service issue

Are there any issues with cell service occurring in Airdrie at the moment (SW Windsong specifically)? For the past few weeks my household has been having nothing but issues throughout the day (dropped calls, quality issues, connection issues, robot v...

Crabjuice by Just Moved In
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  • 0 replies
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Got an EMAIL about online order

I ordered a phone and a plan online from Telus then couple days later I received an email saying there’s is some discrepancies to my order and it was asking for personal information like my government ID,And proof of address showing my name and askin...

NacCal17 by Just Moved In
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