Mobility Services
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Latest topics

Why does TELUS keep billing incorrectly.

I had to call in last month for the same issue and go through an hour on the phone with monkeys (yes literal monkeys) screaming in the background of the support rep I got, just to get this fixed. Now once again, my bill came out, I paid it, and just ...

Elochai by Organizer
  • 1394 Views
  • 8 replies
  • 0 kudos

Telus Privilege not working

Telus Privilege is not working. I keep getting error message that Telus is currently experiencing technical difficulties. Which is not true since i know other users have access. I called call center and no one is know what solution is. Anyone have an...

Bacho by Neighbour
  • 985 Views
  • 7 replies
  • 0 kudos

Customer Service feedback

I'm not sure where to give feedback for customer service. I made lots of calls and went to the store, but only one person named Jose helped me to fix my issue. I've been transferred again and again, but Jose gave me all the information I need. Thank ...

Roanne by Neighbour
  • 545 Views
  • 1 replies
  • 0 kudos

No service

Its been two years since am having issue with internet connection on my mobile in one particular area but telus care and escalation manager have not help me in any way . I have filed a complaint through ccts. I can provide countless proof of how bad ...

Resolved! Poor cell service in North Calgary

I’ve noticed in the last month or so that 5G/5G+ service in Evanston, Sage Hill, and Carrington in North Calgary has been awful. Data does not work, and I only get like 1 bar around the neighbourhood. I’ve had to reboot my phone and reset my network ...

Egranado by Organizer
  • 918 Views
  • 1 replies
  • 0 kudos

Data speed issues - coverage in general

We have a good-sized business account with Telus - 250+ lines spread across Ontario. We have noticed over the last year or so a major decrease in network speeds. We can have staff in major centres (Toronto, Mississauga, London, Hamilton, Barrie) with...

Stream+ Not Accessible

Well, seven hours of phone calls and three emails with automated responses... I'm at my wits end.No one has listened and understood... Stream+ is not working or not even usable... I can see it under my subscriptions and I can click on manage subscrip...

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5G+ SA feature is great out. I live outside the GTA.

I currently am using iPhone 15 Pro Max and since I’ve had it which is almost a year I’ve been I’m unable to use a standalone feature. It is greyed out. I’ve been debating whether or not I should be going to a retail store and have them look at it.

Parkoo by Neighbour
  • 734 Views
  • 3 replies
  • 0 kudos
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