FR
Help
Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

Ask a question

New sim card

I just got a new sim card and I had it set up today but there is a different number and user with this sim card

ETA for data issues on mobile

Myself and friends with Telus Mobility have been having issues throughout Vancouver and Richmond for close to a week, pages loading slowly, not loading at all. Unable to perform internet banking ETC. This appears to be a known issue. Just looking for...

1-866-558-2273

is this number a joke no one is answering! on hold for nearly 1hr still no answer. When they want the bill paid everything is available when you want a device to get credited back al hell brake loose and no one could even dare help on that. Worst of ...

Mobile Internet Problems - Vancouver area

For the last three days, myself and many others in the Vancouver are have been having problems with mobile data at specific times. From about 2:30 PM Pacific time until sometime after 6:00 PM, certain sites will not load at all and many other sites (...

Moofey17 by • Friendly Neighbour
  • 1305 Views
  • 5 replies
  • 2 kudos

Consistent no network at random, has been over a year

Why is Telus so terrible? Have been using for at least a year and there is consistent connection issue. Randomly, there would be no network. If I place phone in the same spot for a day, I would get no connection at random times such at day, night, or...

Jjmm by • Neighbour
  • 516 Views
  • 2 replies
  • 0 kudos

Is this a scam? Mobilty offer via telephone offer

I am wondering if this is a scam. I have received a number of calls from these people - CONNECT 6 GROUP - which has an office in Toronto and they claim to be Telus vendors. They know all my information including how much my last bill was, all of the ...

Stream+ Prime account

Hello, I am having issues with stream+ ever since I first got it. I had signed up for stream+ on sept11, and successfully activated netflix but had issues with disney & prime. I spoke to telus support 3 separate times, they figured out disney and was...

angie3 by • Neighbour
  • 1757 Views
  • 14 replies
  • 0 kudos

Telus promotion for upgrade

During the phone conversation representative told me that I have a promotion on my account if I upgrade my plan, then I can upgrade my device toso the agent change the plan from $25 monthly to $65 monthly, and then mention that I cannot upgrade my de...

Karan1 by • Organizer
  • 2304 Views
  • 4 replies
  • 0 kudos

Mobility for Good - Youth Plan Suggestion

Hi, I am a Mobility for Good - Youth plan holder and I am very grateful for the reduced pricing of this plan. However, I have noticed that the 3G data limit has often been an issue for me. The reduced data speed also makes it hard to use the internet...

heyo by • Neighbour
  • 645 Views
  • 3 replies
  • 0 kudos

Bring It Back Early

I'm a current Telus Mobility customer, and my 2-year Bring It Back period ends on March 1, 2025. If I want to upgrade my device before then, can I simply bring my phone back to the store, pay the remaining balance, and start a new term? Or are there ...

Trending tags
Copyright © 2025 Khoros, LLC