Mobility Services
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Resolved! Canada-US Plan - Recent T-Mobile Data Breach

Hello, I have the Telus Canada-US plan, and I noticed that my current provider on my phone says "T-Mobile". I was wondering, with the recent T-Mobile Data Breach in January 2023, would there be a chance that my information has been leaked? I am assum...

Resolved! connectivity issues

hello,i have an xperia 5 IV north america version.why does it never connect to 5g and also have crappy overall reception. i also have a pixel7 pro and it works fine.the sony xperia 5 IV does have the correct bands.i kinda remember reading telus limit...

HackitZ by Neighbour
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  • 3 replies
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Resolved! Telus prepaid $100 unlimited 1yr

So I went into the store and got the $100 prepaid with 1yr unlimited long distance.Telus never added the unlimited for 1 year in the store, my mom has used up all her minutes but it should have been unlimited for 1 year help why do I do now

Adding a cell phone

Because we live in a rural area, we have our internet delivered via cell. Currently Telus. We also have a land line, and a cell phone on separate plans. I want to bundle this, but I cant seem to get the right department. Telus is really hard to work ...

Lulu57 by Just Moved In
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  • 3 replies
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Got charged over $1000 for accounts that never activated!!

I have been with Telus for years and someone came by my house and offered me great mobility plans. I thought about it and decided to join. The person got someone from Telus Mobility to call me to set up the plans and said will send me the SIM cards. ...

jdmbenz by Just Moved In
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  • 2 replies
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Incredibly bad customer support.

I am not a telus customer. I walked into a store in Cornwall ON in the Cornwall Square mall to ask questions and possibly buy a new phone and switch to Telus. We'll after my experience in that store...telus will NEVER get my service now. There was a ...

Bbduck123 by Just Moved In
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  • 1 replies
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Resolved! Why is my price increasing before I pay my first bill?

I just switched to this account. Its a monthly whoping 75$ for a 20gigs plan.I have yet to even pay the first bill and they have sent me an email saying they are raising the price by 7$ in feb.Why would anyone stay with telus? Itsalready 30$ more tha...

DG1995 by Neighbour
  • 1900 Views
  • 4 replies
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Outrageous Hold Times

What is going on at Telus support that causes 1+ hour hold times every time I call? Seriously…the call centres are in the Philippines and they are only “open” like 8am - 6pm EST? How is this normal? The hack I have learned is that if you wait more th...

andirons by Friendly Neighbour
  • 1026 Views
  • 1 replies
  • 4 kudos

Do I have to pay first bill after cancellation?

Long story short: Telus representative called me to offer me a better plan at a lower cost than I was previously on. I accepted the plan. The cost of the first bill is quadruple what it should be. They lied and I'm annoyed so I'm cancelling tomorrow....

nophica by Just Moved In
  • 956 Views
  • 1 replies
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