Mobility Services
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Why do I feel like I’m being ripped off?

In February I decided to switch my cell service from Bell to Telus. I contacted Telus and arranged for a SIM card to be sent to me. When I received it I followed the instructions online. Initially I thought it was working because I could call out but...

Resolved! APN for MMS only

Is it possible to use an APN that has type: mms. Instead of default,mms. I do not have a data plan and only want to use the MMS messaging that I pay for.

Resolved! Billing explanation - Mobility

Unlimited 60 5G+5G+ Speed (up to 2Gbps)60GB High Speed Data On my March bill I noticed High Speed Data and Data Usage. What does this mean? I have a Pixel 6 Pro and iPhone 14 Pro Max Data Usage - Mobile High Speed $0.00Total used 871.225 (MB)Data Usa...

kiranjoy by Neighbour
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  • 3 replies
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5 G Ottawa

I have a 5G account in Ottawa that tells me I can get access to speeds of up to (That's the selling point, up to ) bleh bleh bleh.. However my speeds are often closer to late 90s broadband ..20m/sec sometimes less. On a iphone 15 pro max so thats not...

mike76 by Organizer
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  • 2 replies
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Resolved! Stream+ Activation Question

The subscription section of MyTelus keeps saying to activate the Stream+ Basic, but I have already setup and activated the Netflix, disney plus, and Amazon prime accounts for them. Despite this, MyTelus claims that Netflix has not been activated. Why...

BradG by Neighbour
  • 1504 Views
  • 1 replies
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Resolved! Canada USA Mexico Caribbean plan?

Seriously considering switching as I’ll be taking a few trips in the next few years. Look like Roger’s is offering the Canada-IS-Mexico plan with Caribbean islands.Does telus have this? I’m in a contract but it will be cheaper for me in the long run ...

OD by Organizer
  • 4437 Views
  • 2 replies
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Google Play Services log-in request

Constant sign-in request for Google Play Services, Drive, Docs and Sheets which are all denied by Telus restrictions in Work Space. I've been in touch with Google Play support and work Space support. The common response is this is an ISP issue. Deep ...

Gramps by Organizer
  • 1241 Views
  • 2 replies
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Dead End

My question is, what is my next option? My cell service is paid up to May 2024. Anytime I attempt to make a call or try to send a text, i get either a text or voice mail from telus saying, I need to top up my account.

yeah by Neighbour
  • 630 Views
  • 1 replies
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Shareable Data within 1 account

hi, I have 3 cell plans/services. 2 of them, the data are shareable, but remaining one line is by itself... Is any way I can "move" or "merge" or "enable" the stand alone line to join the other 2? in the end, I would like to have all 3 cell plan/serv...

First Bill scam

I was told $45 per line if I get 3 line on a family planSo i did.My first bill came $352. Telus support couldn’t provide me the sufficient answer and telling me the it will be adjusted during the 24 month period, then said there are partial charge fo...

Rfarooqi by Neighbour
  • 875 Views
  • 1 replies
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