Mobility Services
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Latest topics

Why is my sim card on hold?

I received a really good offer to move from Koodo to Telus so I placed an order for 4 sim cards to move with my family. I have received the sim cards however now I'm unable to switch everyone over because one of the sim cards was placed "on hold". I ...

Yuliya771 by Just Moved In
  • 742 Views
  • 1 replies
  • 0 kudos

2 Person Account Holder

Hi, Has anyone else had issues with not being able to have 2 people on an account as equals? I have tried many times over the past few years but time and time again after making changes they tell me that my Wife has to ok my request and that they can...

Kris3 by Just Moved In
  • 759 Views
  • 2 replies
  • 0 kudos

Bring-it-Back - End of Contract Returns

My iPhone XR is dying and whilst ideally I’d wait until the new iPhone comes out in Sept I can’t take it anywhere without the battery draining!I’m planning to get an iPhone 14 Pro on Bring-it-Back, but in 2 years time I’d want to wait an extra month ...

kevin23 by Just Moved In
  • 1226 Views
  • 3 replies
  • 0 kudos

Just added data, can’t get it working

On a Samsung galaxy (posting for my mother here). Added a data top-up to prepaid account for use at the cottage. Others at the cottage connecting to Telus LTE no problem. Never used mobile data on this phone before, on wifi.Tried all the troubleshoot...

Q1 by Just Moved In
  • 649 Views
  • 1 replies
  • 0 kudos

*123 service gone crazy

Calling *123 used to be quick and efficient. Now it starts with a warning that Telus can spam me for more expensive offers, and then I have to confirm that I'm calling about the account linked to my phone number. Aren't 99.99% of calls to *123 for th...

lleblanc by Neighbour
  • 683 Views
  • 1 replies
  • 0 kudos

Bad 5G for iPhone users

Why is it that my phone has 1-2 bars max and Samsung users have full bars? Mine is iPhone 14 pro max they have newest Samsung whatever that is and my connection is garbage. How can I fix that? Or is it the same for all iPhone users? I need help thank...

Lowderj by Just Moved In
  • 811 Views
  • 2 replies
  • 0 kudos

Horrible plan

A close friend of mine had to go out of town due to a family emergency and they told me they have 3GB of data a month while I get 75GBYourchoice Premium+ 75 - Unlimited Nationwide Talk and Text $1001GB shareable Data $25.00What kind of absurd plan is...

nyder by Just Moved In
  • 838 Views
  • 2 replies
  • 0 kudos

Little or no cell signal

When is Telus going to fix the lack of cell signal in the area around 152nd street and 24th avenue in South Surrey? For at least a year the cell signal has been very poor or non existent within about 6 blocks of this location. Also the area around 21...

Mantarraya by Friendly Neighbour
  • 2710 Views
  • 8 replies
  • 4 kudos

Resolved! Contacting Customer Service

Hi everyone, I need to contact customer service in regards to modifying a payment arrangement. I wanted to know if there is an email or other way to contact them because I am working, and most times I try to call and don't get to speak to someone bef...

ShawnH by Friendly Neighbour
  • 3145 Views
  • 7 replies
  • 0 kudos