Stream+ Premium unable to active the subscription

[ompala]

Hi, when i went to link my amazon, disney, netfix account to stream+ but it always shows this error.

Sorry, your subscriptions list is not available at this time. Please 

try again or check back later.

Already talked to the telus technical departnment phone line but they were not helpfull at all.

Hopefully someone can fix it.

[TELUS_Support]

Hi there, we will send you a private message. 

[Helianthus]

Me as well. Tried sending a message a few days ago - no one at Telus answered. Called today but went to “on hold limbo”. Boy, that lady bot is sure frustrating. Help appreciated. Please post the answer. Thanks.

[Helianthus]

Forgot to say, only Netflix worked. Now the dates for activating Netflix and the 3 others will be different. How does that work with billing? As well, instructions need to be provided to those who already have Amazon Prime - how does the activation work in this case? Thanks

[ompala]

Hi I did the steps mentioned on the pm.

[Helianthus]

Hi, could you kindly post those steps here since no one seems to be answering? Boy Telus, you have to do better.

[Wendy4]

HI there I have had the same problem, were you able to find a solution or anyone that can help?

[debbievel]

I am having the same issue.  I keep getting charged but I am unable to activate the subscription. 

[mfett]

Pretty much the same issue here, although I WAS able to able to activate Netflix via an email directly from Netflix. 
I kept trying to activate for a week with no luck, then I filled out the support form that the site directs you to.
It's been 5 business days and no reply.
I keep getting reminder emails to activate, and I keep trying them.
A day or two ago the Apple TV activation email DID actually work, so yay for that.
Disney Plus, Prime and Telus films still give me the same error as the original poster

"Sorry, your subscriptions list is not available at this time."

The Virtual Assistant won't connect me to a person. 

[Helianthus]

I had this trouble too. Check to see if your email contains a dot . as the Telus rep put a dot in the front part of my gmail (for example, say my email was [email protected], she put [email protected]) and said it does not matter, you can still receive emails. Well you can, but it did matter and I could not activate my subscriptions (except for Netflix) because that dot was there. Once I signed up using the dot, it worked. Maybe you had the same rep?

Good luck with tech help. I did speak to someone on the phone who said they would have the billing dept. call me (as I wanted a refund/credit since I could not sign up) and also she promised to call to check up on a specific date and time and guess what, no one called. Surprise. We live in an age where people don’t give a ……...you fill in the dots and good luck.

[debbievel]

I checked the email address and it’s correct. I already have a Telus account for my cellphones. They attached the stream + to that account. 

[Helianthus]

Bummer. Sorry that did not help. I would try to get a refund since you pay for this up front and can’t sign up. Telus needs to fix this.

[Conpow]

Yeah I’ve got the same problem just with Disney when I click to activate it on Telus web. It takes me to Disney then says. 

There was a problem

activating your subscription.

To start streaming, try activating again. If the problem persists, contact your service provider.   

[TELUS_Support]

Hi @mfett - we want to help with this situation. Please keep an eye out on your inbox for a message from us

[mfett]

Hi, I got your email, but clicking the link gave me a verification error:

"We weren't able to verify your account but you're still in line for a response.

Please return to the social channel and wait for a Representative to respond."

It's been nearly a week, I'd really like to get this resolved as I've been paying for it for the last month...

[TELUS_Support]

Hi there, we will respond to your private message. 

[mfett]

 Just to give an update, the issue has been resolved. 

[TELUS_Support]

Thanks for letting us know!

[LOL_Overflow]

I am having the same issue but with Amazon prime. Called last Wednesday was told the issue will be resolved within 48 hours. But it still fails just this morning, can I please get someone to help?

[TELUS_Support]

Hi there, we will send you a private message to gather your account info.