I previously purchased a Stream+ Premium subscription in November 2024. At that time, I accidentally linked Stream+ to a Disney + Account that I no longer used. In an attempt to reset the subscription, I cancelled the Disney+ account. Once the Disney+ account was cancelled, I was not given the option to re-link the correct account. I then cancelled the Stream+ subscription, but I was stuck paying for Stream+ and a separate Disney+ subscription for the month of November 2024.
In December 2024, after the Stream+ subscription had expired, I then to attempted to reactivate the Stream+ subscription thinking that my accounts would be reset, and I would be able to relink to the correct Disney+ account. I was wrong. I was given the option to activate Netflix, Prime, and Telus TV, however I did not recieve the activation email or did it let me reactivate Disney+ through MyTelus. The green activate button was not there and it just said "launch" as if it was already activated. I contacted Telus customer support who escalated my case. I was contacted back and was advised that Disney+ was linked on their end and there was nothing they could do. They advised me to cancel the subscription and try again when the 30 days was up. I was also told that a refund had been processed for the subscription fee which I never received.
Today, I saw the Stream+ Premium subscription on for a pretty good deal (February 12, 2025). As a foolish mistake, I attempted to resubscribe as the previous subscription had expired. To little Suprise, I was again not given the option to subscribe to Disney+. I called customer support and they advised I will be receiving a call back.
I am beyond frustrated with this service, as I have now paid for three months, and have not been able to access the Disney+ portion of the subscription and it seems that no one at Telus can do anything about it.
