Mobility Services
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I keep getting phone calls from 1 888-537-8118

I keep getting phone calls from 1-888-537-8118 they call when I can’t answer the phone and don’t leave voicemails I have call control on but the number shows in the log as globally accepted. I answered the call tonight but it sounded like I was calle...

Mike11 by Just Moved In
  • 4870 Views
  • 1 replies
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Received survey text 4717 but I didn’t call in?

Hello, I received a text message on October 28 from 4717 stating: TELUS (Free SMS): 3 quick questions about your recent experience will help your service! How would you rate the performance of (Person’s name), the call-centre representative who assis...

catbird by Friendly Neighbour
  • 1221 Views
  • 2 replies
  • 0 kudos

Ridiculously slow throttle speeds

Second month with Telus mobility, running the 150GB unlimited data plan. Used up my 150GB high speed data and am now on the throttle speeds and it is completely unusable. Just ran a speed test and I’m getting 10kbps speeds when Telus advertises up to...

Milo1996 by Just Moved In
  • 1031 Views
  • 2 replies
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BYOD upgrade

I've been a Telus customer for about 7 months, while I didn't sign a 2 year contract as I already had a fairly new phone and didn't want to give it up. Now I'm wondering what is the minimum time before you can upgrade your non-Telus device to a new d...

Service

I am very disappointed and frustrated with Telus service. I have waited on hold for hours, multiple times to be asked my call back number, placed on hold, and not called back. This happened multiple times yesterday and I was still not able to access ...

Tally by Just Moved In
  • 750 Views
  • 1 replies
  • 0 kudos

Bills

Why are your bills so many pages? Please shorten them. I have an iphone and an ipad and my bills are 10 pages. Yes I appreciated detailed info but the repetition is too much and some pages only have 1 or 2 lines of print. I print out my bills for my ...

ivory by Just Moved In
  • 1311 Views
  • 2 replies
  • 0 kudos

Resolved! INTERAC transfers from other user to my phone number

Recently, I became aware that I could send money from my bank's website via INTERAC to a phone number as well as email addresses, which I had used often before to send and receive money.Now I notice I can send money to a phone number, and presumably ...

Eskimo007 by Just Moved In
  • 2970 Views
  • 3 replies
  • 0 kudos