I purchased a Telus prepaid, registered the account and logged in, I have a temporary telephone number. I dial 611 with my new telus sim installed, it forces me to deal with a virtual assistant, I asked for help to Port number in from my old carrier,...
I ordered a mobility plan with eSIM during black Friday and it is still not processed. I really want to get it before next Monday due to some personal issue.I am asking here as I I were not able to call in (always need to wait) and there is no online...
On November 18, 2024, a Telus salesperson knocked on my door and convinced me to sign a deal. He promised three phone lines with 150GB of data, unlimited USA/Canada talk, and Smart Home Security (36-month contract) for only $125 per month. It sounded...
Nov 29: order placed for 2 lines for Telus mobility, with sim card and phone. Was told plan fee starts when lines get ported overDec 2: received sim cards and ported 2 lines overDec 5: received first bill for service from Dec 2 to Jan 1, AND prorated...
Hi,I am a new customer from Quebec. I try to set up the greeting message for my voice mail. I realized that I couldn't do it because the default language is in French, for which I don't really understand and follow. The provided instruction in Telus'...
I opened the mytelus app to pay my internet bill, and the app is showing last month's billing info, not the current bill I have to pay, and the info is cut off. I tried all the suggested fixes. when I click "pay bill" the bill is $0.00. I need to pay...
Got a call from Telus. Talked to a Philippines female agent by the name Jess of Activation Team. She said Telus has a promotion now. A Mobility plan for 3 countries Canada-USA-Mexico plan with unlimited calling to and from 3 countries, 200 GB data fo...
I recently switched to Telus for a mobility plan. I signed up over the phone and they shipped my phone November 25th. I received the phone December 3rd. The phone is not activated yet. I noticed they charged me for services starting November 25th. Is...
If I'm on my moms family plans which I pay and she passes away, what happens to the plan? Does it transfer over in my name?
We had offers for plans and devices on all 6 lines (Telus bslusiness account) that were confirmed by phone and email, with us confirming via email to execute the deal officially. I even sent an email to ensure they received it, which they responded t...
