i have been a loyal EPP telus cutomer. this year I have all my family 4 phones up. I went to up grade my kids phones.Kid 1 new apple 14 for$15/ month plus $55 plan. then they charge me an activation fee - for what ? - the agent tells me to call custo...
I am a brand new customer and before I signed up for Telus Mobility, I was told by the agent that the billing would start after I received the SIM card in the mail, ported in my old number, and activated it. However, I just found out from support CHA...
Im trying to contact Telus from Australia so that I can cancel my plan/set up a year long pre-paid service so that I can retain my phone number while I am living abroad for the time being. I have tried contacting these departments at their number: 1-...
I would like to share my truly awful recent experience trying to negotiate a less expensive mobility plan with Telus. It has left me feeling that their customer service staff including the so-called Loyalty Dept. staff are being trained to act as sca...
I was just in USA on a road trip for 8 days. I have to say that whatever coverage we are getting with T-Mobile in USA is absolutely horrible. I was there with 2 other family members. We had an iPhone 14 Pro Max, a Galaxy S23 Ultra and a Pixel 6 Pro. ...
Yesterday, we received a call from Jelord of Sales Support, who offered us a mobility plan for 70.00 CAD for two person, which is why we decided to switch to Telus. He also offered us two tablets without any charge since we planned to get device too,...
I can't connect for the life of me onto the 5G+ 3500 mhz band when I'm in an area that has that coverage. My phone is the Pixel 7 Pro and my plan does include 5G+ capped at 1Gbps?Any help or suggestions? Did someone cripple my phone settings?
Trying to swap sim cards and when I try to get verification email it just says "too many attempts" and try later ....i
Hi there, I have tried to turn off EasyRoam and switch to pay per use on the app and website and I can’t. I tried calling and Telus offices close at 5 pm PDT? Any solutions for how to turn it off or get in touch with a human who can? I have to send o...
I was supposed to make the payment yesterday, but the money comes through sometime this morning. What time will Telus cut off my service today?
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