Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Resolved! EasyRoam won’t turn off

Hi there, I have tried to turn off EasyRoam and switch to pay per use on the app and website and I can’t. I tried calling and Telus offices close at 5 pm PDT? Any solutions for how to turn it off or get in touch with a human who can? I have to send o...

Lisaann by Just Moved In
  • 3006 Views
  • 8 replies
  • 0 kudos

Family Add Line

HiI am looking to add a family discount and a line to my existing account. But I wanted to add my husband who already has a separate telus mobility account. Can I add the line then link his existing account and phone number? How do we go about linkin...

BreDun by Just Moved In
  • 881 Views
  • 1 replies
  • 0 kudos

Is it possible Telus has the worst customer service ever?

This post is more a rant then anything that hopefully someone at Telus will read and make changes. I am getting automatic messages from Telus on one of my company phones saying that its out of data and to buy more, while in fact the account has acces...

ChrisC1 by Just Moved In
  • 2222 Views
  • 3 replies
  • 0 kudos

Why is my sim card on hold?

I received a really good offer to move from Koodo to Telus so I placed an order for 4 sim cards to move with my family. I have received the sim cards however now I'm unable to switch everyone over because one of the sim cards was placed "on hold". I ...

Yuliya771 by Just Moved In
  • 782 Views
  • 1 replies
  • 0 kudos

2 Person Account Holder

Hi, Has anyone else had issues with not being able to have 2 people on an account as equals? I have tried many times over the past few years but time and time again after making changes they tell me that my Wife has to ok my request and that they can...

Kris3 by Just Moved In
  • 828 Views
  • 2 replies
  • 0 kudos

Bring-it-Back - End of Contract Returns

My iPhone XR is dying and whilst ideally I’d wait until the new iPhone comes out in Sept I can’t take it anywhere without the battery draining!I’m planning to get an iPhone 14 Pro on Bring-it-Back, but in 2 years time I’d want to wait an extra month ...

kevin23 by Just Moved In
  • 1319 Views
  • 3 replies
  • 0 kudos

Just added data, can’t get it working

On a Samsung galaxy (posting for my mother here). Added a data top-up to prepaid account for use at the cottage. Others at the cottage connecting to Telus LTE no problem. Never used mobile data on this phone before, on wifi.Tried all the troubleshoot...

Q1 by Just Moved In
  • 682 Views
  • 1 replies
  • 0 kudos

*123 service gone crazy

Calling *123 used to be quick and efficient. Now it starts with a warning that Telus can spam me for more expensive offers, and then I have to confirm that I'm calling about the account linked to my phone number. Aren't 99.99% of calls to *123 for th...

lleblanc by Neighbour
  • 743 Views
  • 1 replies
  • 0 kudos