Mobility Services
Forum discussion about TELUS Mobility services and solutions.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

Switch to Peace of Mind plan

Hello,I'm not sure if I'm missing something, how do I switch to one of the unlimited plans? My 2 year contract ended in November 2019 yet anytime I tap on change plan the peace of mind or simple share plans are not listed, only the plan I have with t...

Resolved! Is telus still providing 3G or only LTE ?

Hello, I live on the north coast (north of Port Hardy) . I have a cell service booster (Wilson AG SOHO 60) . It works with 3G but not with LTE . Does anyone know if Telus still provides both 3G and LTE to the remote coastal communities or do they pro...

Soizic by Just Moved In
  • 1017 Views
  • 2 replies
  • 0 kudos

Getting random 5 digits text from number 999 999 9999

I am getting 5 random digits text from number 999 999 9999 (4-5 times a day), ever since I switched from bell to Telus a month ago.I cannot block 999 999 9999 because it is the way our paging system from the hospital send the text to our phone.This i...

lost phone

I have find my phone enabled on my Samsung Galaxy S7. How do I track it

barb71 by Just Moved In
  • 1008 Views
  • 1 replies
  • 0 kudos

How do I download the Home Phone App

Greetings, I just found out about an app called the Home Phone App. I found it by Logging into Telus > clicking "Home Phone" at the top > "Changing your display name", Home Phone App is under "Add-on Features". When I click "Android App on Google Pla...

Shane by Leader
  • 1050 Views
  • 3 replies
  • 0 kudos

Resolved! Shareable Data, Plan vs App

I just got a new plan and it's 10mb of shareable data, but when I go on the app or check data usage it shows that I only have 5. Anyone else with this issue?

Erin17 by Just Moved In
  • 1054 Views
  • 3 replies
  • 0 kudos

Resolved! Wi-Fi calling activation Galaxy S9

I just bought a Telus Galaxy S9 for the sole reason that I need wifi calling. Turns out that it is not that simple. Telus have stuck a bunch of pages on the backend of the simple toggle button to turn it on that ask you to review a User Agreement, th...

skibum by Neighbour
  • 1283 Views
  • 2 replies
  • 0 kudos

Wifi calling

I have confirmed it's enabled on my account and turned on in my device but is not working. Says network not available when I try to call without service but good wifi. Is there anything linked to the sim card? Mine is a few years old, do I need to up...

Bucky676 by Neighbour
  • 2223 Views
  • 9 replies
  • 0 kudos

Resolved! Can't turn off incoming caller ID block

Hello,With working from home and occasionally needing to use my personal cell to call outside clients, I've been blocking my outgoing caller ID with #31#. Yesterday I went to do this again, but instead of googling the code, (I thought I had it memori...

Mrrrrrrrr by Just Moved In
  • 1103 Views
  • 2 replies
  • 0 kudos

No data on 3g

Hey,I only get data on LTE. I live in a poor service area and frequency switch to 3g. But whenever my phone switches I lose data. Way better signal on 3g but yet no data, not even slow data. Did Telus discontinue 3g data?

Bucky676 by Neighbour
  • 739 Views
  • 2 replies
  • 0 kudos