Hi,I am a new customer from Quebec. I try to set up the greeting message for my voice mail. I realized that I couldn't do it because the default language is in French, for which I don't really understand and follow. The provided instruction in Telus'...
I opened the mytelus app to pay my internet bill, and the app is showing last month's billing info, not the current bill I have to pay, and the info is cut off. I tried all the suggested fixes. when I click "pay bill" the bill is $0.00. I need to pay...
Got a call from Telus. Talked to a Philippines female agent by the name Jess of Activation Team. She said Telus has a promotion now. A Mobility plan for 3 countries Canada-USA-Mexico plan with unlimited calling to and from 3 countries, 200 GB data fo...
I recently switched to Telus for a mobility plan. I signed up over the phone and they shipped my phone November 25th. I received the phone December 3rd. The phone is not activated yet. I noticed they charged me for services starting November 25th. Is...
If I'm on my moms family plans which I pay and she passes away, what happens to the plan? Does it transfer over in my name?
We had offers for plans and devices on all 6 lines (Telus bslusiness account) that were confirmed by phone and email, with us confirming via email to execute the deal officially. I even sent an email to ensure they received it, which they responded t...
Hi! On November 28 around 19:30 (MT) I ordered two BYOD plans through EPP portal, both with $60 Unlimited CAN-US 100 5G+ plan (along with $5 PAP discount and 24 months $15 bill credit, so $45 each line for two years). Both lines are opted for eSIM. I...
Called regarding question on my last bill that was way too high and when finally got to the dept of escalation, they just hung up on me. Ok fine sh...t happens, called back, another dude (with lots construction of noises in the background) made up a ...
Hi, anybody had any luck resolving text issues recently? I am not having luck with calling support and the one time I connected with a representative who seemed like he could help, the call disconnected and I never got the promised callback in case o...
Last month we got our first bill which was way more than promised. After spending more than hour with 3 different people, it was supposedly corrected. The issue was that at the time of signing the deal a discount was promised, but it was not applied ...
