Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Refund

Waiting since October 31, 2022 for a refund on my account when I discontinued my account with Telus due to a move and a switch to Bell Mobility. Spoke to 3 people directly and was reassured I would get my $145.01 credit due but it would take awhile. ...

LYNNCSOUP by Just Moved In
  • 1054 Views
  • 1 replies
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Resolved! Refund on my credit

I have moved from telus to Koodo 2 weeks ago and have left overpaid balance on my telus account.Is it possible to receive that balance through my card instead of cheque to the address.The agent that I talked to is saying that it is impossible as the ...

Dayde by Just Moved In
  • 3439 Views
  • 3 replies
  • 0 kudos

Voicemail notification doesn't go away

Hey,I have a Google Pixel 6 and recently the voicemail notification doesn't go away even tho I have deleted all my voicemail messages. Nothing I do seems to resolve the issue. Any help would be greatly appreciated.Thanks in advance!

fightex by Just Moved In
  • 1883 Views
  • 1 replies
  • 0 kudos

Telus flagged my device all of a sudden

All of a sudden, telus flagged my device and when i called up agent told me that your IMEI is clean and everything is working fine. i was using this phone for a long time, not sure why all of a sudden it was flagged. Called up Telus many times but no...

What happened to rewarding customer loyalty?

I have been a loyal Telus customer for 11 years since I moved to Canada from the US. I recently spent 4 gruelling hours trying to organize a new phone because my iPhone 12 Pro started to have microphone problems. It turns out I my contract had expire...

PeterMac by Just Moved In
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  • 1 replies
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emailed received from Telus

I received an email from Telus on Thursday (April 27 2023). The email title is: Important information about upcoming changes to your accountThe email says: We’d like to keep you informed of upcoming changes to your mobility account, affecting the fol...

sglm by Just Moved In
  • 1628 Views
  • 3 replies
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Resolved! Advanced Voicemail vs Visual Voicemail

I have a phone that supports Visual Voicemail, and I'm on the Unlimited 25 5G+ plan, which includes Advanced Voicemail. What is the difference between the two, and would the Visual Voicemail be an addon? Also, why does Telus charge for this feature i...

Customer Support AWOL

Add me to the long list. Have been trying to reach a rTelus epresentative on repeated billing errors since October. 2022No email. No one answers the MyTelus phone line. Interest and charges piling up which will never be paid.How bad is it? It's easie...

fortuitous by Friendly Neighbour
  • 2401 Views
  • 6 replies
  • 0 kudos

Non Telus phone / BYOD unable to use RCS Chat feature

Hey Everyone!My partner has the Samsung Galaxy S10 on TELUS have had RCS chat features enabled.I had a Samsung Galaxy S10 on Freedom Mobile and had RCS chat features enabled. I switched to TELUS and brought my phone over / BYOD plan and can see RCS, ...

Liz_ by Neighbour
  • 2100 Views
  • 4 replies
  • 0 kudos