Resolved! Incorrect Promo Expiry
I signed up for the $100 prepaid yearly plan that includes 2GB of data/month. I signed up on Oct 24. When I log on to my account, I see that the data promo expires on Dec 24, 2024. Can someone help me resolve this?
Latest topics
Telus Customer Service
What happened to Telus Customer Service???Used to be the leader and the reason I have been a loyal Telus custiomer for years. But this is about to change!!Need to upgrade my phone. Everywhere I ask, I get a different price for the phone. Incredible.H...
Resolved! Can't complete upgrade to new phone
Telus app and telus website will not process the phone and phone plan I am trying to purchase. Both the telus website and telus app I get stuck at infinite loading screen at "Payment detailsCheck that your billing address matches your card's address....
Resolved! Can I get some actual support!? EPP customer
I'm losing my mind. I can't get any support from TELUS because the consumer mobility side keeps telling me I need to talk to the Business side, as I just signed up for an EPP plan from Shopify, and the Business side keeps telling me I need to talk to...
Cellular Apple Watch Call Forwarding Charges
I have an iPhone with an unlimited 40 - unlimited nationwide plan, and a cellular Apple Watch with a OneNumber Unlimited Access plan. When I first got this, my understanding was that I could use my watch to place and receive phone calls. But whenever...
Resolved! pixel watch 3 LTE 2 year contract, how tied to the account is it?
hi, i recently got a pixel watch for my wife but its the large size and the store says they dont ever get the smaller ones in so they wont exchange it for us. how tied to our account is this, if i were to give this to family in another province on te...
Help
Your account type does not support online transactions. To continue, please visit your nearest TELUS store.Wtf?
eSim
Dear Telus,I am writing to express my frustration with the prolonged delay in transferring my regular SIM to an eSIM. It has been over 15 days since I initiated the request, and despite repeated follow-ups, I keep receiving the same response: "We are...
Change yearly prepaid plan
I'm on the $100/year plan with promotion but I see now the same plan has the same promotion but with 2gb data. I'm trying to get a hold of someone on chat but I can not get a hold of someone. English is not very good so I prefer chat instead of callb...
Wrong pricing
I'm not the mobility users but my friend told me he just got a promotion email with the wrong price.
