Mobility Services
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Latest topics

Intermittent slow speeds in Ontario?

Hi there, I have a family plan (with 4 lines) and a separate corporate line with Telus Mobility, and multiple devices in multiple locations in Ontario have experienced slower than normal speeds (both browsing and tethering) in the last couple of week...

Sitchaba by Just Moved In
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  • 2 replies
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Mobility service not working when it should

Hello,It seems my pay as you go mobility plan renewed two days ago, however, I only got service starting today. So have had no data for a couple days when I should have because it auto renews and charges me for service but doesn't provide it.When I d...

JMBell by Neighbour
  • 1532 Views
  • 3 replies
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2 Factor Authentication

Are SMS messages that are sent from organizations or companies that have mandatory 2-factor authentication included in the total number of incoming/outgoing text messages on a limited plan such as pay-as-you-go?

Why am I getting different information and deals with agents

I am very upset with Telus as a business. Telus has constantly tried to upsell me and promised me an internet plan of $95 complimentary TV. I got ahead and check and these guys are now charging me $173. Wtf is going on? I am not even getting the full...

LUU2000 by Just Moved In
  • 1339 Views
  • 2 replies
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Looking to get an EPP plan but want to port number

i was looking to get an EPP plan through Telus. I am already a Telus customer but the EPP plan states it is for new subscribers. Does that mean i cannot qualify for the EPP plan? Also it states I am eligable to port over an existing number. Would it ...

Elevate by Just Moved In
  • 794 Views
  • 1 replies
  • 0 kudos

Did you know you cannot use a non-Telus eSIM-card?

I bought an eSIM card from another company and properly installed it. With no notice, easy roaming charges for 3 days appeared on my bill. Only when I called was I informed that I had to use a Telus eSim card. The data I used in the US came from my e...

Cell tower

So the l t e discovery app says that there is a cell phone tower inside of my house. I've used the open source app to further locate this. And it appears that my location of my device is at the site of a cell tower a few kilometers away up the mounta...

We need a new cell tower

When I upgraded to my iPhone 14 Pro Max, cell service was great at the store and ok at home. But something has changed, and I am only getting 1 bar of LTE. I have checked the Telus cell towers in my area and bought a signal booster to amplify the sig...

susangb by Friendly Neighbour
  • 2585 Views
  • 8 replies
  • 0 kudos