Forum Discussion
Data speed issues - coverage in general
We have a good-sized business account with Telus - 250+ lines spread across Ontario. We have noticed over the last year or so a major decrease in network speeds. We can have staff in major centres (Toronto, Mississauga, London, Hamilton, Barrie) with 5G coverage with 4 bars and the speed is comparable to dial up, dropping to LTE does not correct the issue. Has something fundamentally changed with Telus' network that may be causing this to happen? I understand if you have 1 or 2 bars you may have inconsistent data service, but if you have 4 bars the service should still work well. Curious if this is an issue for others as well.
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TELUS_SupportOfficial Support Team
Hello, we haven't heard back from you. If you still need assistance, please feel free to send us a private message. We're here to help!
- TELUS_Support
Hi there, Thank you for reaching out and sharing your experience. We’d like to investigate further to identify what might be impacting your data speeds. Could you please send us a private message with more details, such as specific locations or times when this happens?
