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darrylpierce's avatar
darrylpierce
Neighbour
20 days ago
Solved

Webstore - Issues trying to contact

Is anyone else having an issue with the Webstore?  I placed an order and yesterday they emailed saying they tried to call me to verify the order and it is on hold currently.

The number they called is my ipad sim - so I did not receive the call.  I called back immediately and got to the part where the system said it was transferring my call and then suddenly it just cuts off.  I have made 18 calls since last night and this morning and all with the same result.  

I emailed the address they provided twice.  I contacted support through the chat and tried to schedule a call back which put me in an endless loop of "no callback is available at this time" along with their not being a scheduled call back time available.

So I receive a message to contact - but I have no way to reach a live person and there are no options to confirm any information for them through the website or app.  

 

  • darrylpierce's avatar
    darrylpierce
    19 days ago

    Thank you!  I did manage to get in touch eventually.  The email still has not been replied to and I could not get through via the webstore phone number.  I had to call the main line and they got me through eventually internally.  Just waiting to see if the interaction worked as both my orders are now on hold.  Not sure if they need more from me.  I'll wait before I mark this solved.

5 Replies

  • darrylpierce's avatar
    darrylpierce
    Neighbour
    13 days ago

    I did finally get resolution!  Thank you TELUS_Support for offering to help.  Appreciatd!

     

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      13 days ago

      Thanks for letting us know. Appreciate your patience!

  • darrylpierce's avatar
    darrylpierce
    Neighbour
    19 days ago

    Thank you!  I did manage to get in touch eventually.  The email still has not been replied to and I could not get through via the webstore phone number.  I had to call the main line and they got me through eventually internally.  Just waiting to see if the interaction worked as both my orders are now on hold.  Not sure if they need more from me.  I'll wait before I mark this solved.

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    20 days ago

    Hey darrylpierce - we can help contact Webstore, sorry about the issues you experienced. We'll send you a private message to assist

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