Forum Discussion
Telus charged me $1000 after case closed by CCTS!
I had an overseas Telus agent upgrade 2 phones and plans that were still under contract without my knowledge or consent. After 7 months attempting to solve with Telus customer service I filed and closed CCTS complaint (I wasn’t satisfied with outcome but I just wanted it done). Unfortunately I still had 2 more phones under contract and now Telus has come back to me saying I owe $1000 even though case was closed by CCTS (yes, these were charges considered and “compensated” for in first CCTS complaint). I have reopened case with CCTS. Anybody else had this experience? Was it ever resolved? Telus is going to be coming after me forever for fraud they committed!
4 Replies
Yes, seven months is an extraordinarily long time to negotiate with customer service, only to have the issue resolved…but then for Telus to reopen the closed case by billing me again. What fraud team? Over seven months I was not offered this option to discuss the fraud committed by the Telus service agent.
TELUS_SupportOfficial Support Team
Hello Kdd, we'll need more information regarding this situation and access to the notes on your account in order to help you. 7 months seems like a long time so we'll do our best to find an answer. Our goal is never to send customers to the fraud team if nothing wrong was done on their end. We'll send you a private message shortly since we'll need mor information, thanks for your time !
What do you mean “if nothing was done wrong on their end”? Do you mean I caused the fraud? Implying that it was my fault a Telus agent committed fraud against me is very insulting.
- TELUS_Support
Please don't take out words as we are implying anything. What we mean is that if a mistake was made, we want to fix it.
Please check your private messages as you have one from us there
